What are the responsibilities and job description for the Night Auditor position at voco Saranac Lake?
Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, conducting nightly audits, and providing exceptional customer service to our guests. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding guest experiences.
Responsibilities
- Perform nightly audits of all financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs for guests.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of room availability, rates, and reservations.
- Process payments and manage cash handling procedures.
- Provide information about hotel services, local attractions, and amenities to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively to communicate with guests and staff.
- Ensure the security of the hotel premises during overnight hours.
Experience
- Previous experience in front desk operations or hospitality management is preferred.
- Familiarity with hotel management software and night audit procedures is a plus.
- Strong customer service skills with the ability to handle guest concerns professionally.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Knowledge of phone systems and guest services is essential for this role.
- A proactive approach to problem-solving and attention to detail are key attributes for success as a Night Auditor.
- Join our team and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Types: Full-time, Part-time
Pay: $18.86 - $21.00 per hour
Expected hours: 30 per week
Schedule:
- Holidays
- Night shift
People with a criminal record are encouraged to apply
Ability to Relocate:
- Saranac Lake, NY 12983: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21