FB Server Assistant (Busser/Runner): VOCO, The Shelby Myrtle Beach

F&B – Server Assistant / Busser

At The Shelby, we don’t just run food and clean up—we craft unforgettable experiences. As the Sever Assistant, you'll be key in creating unforgettable moments for our guests by your professional approach to bringing food and helping the guest with the most important details of their meals. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just bringing food, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT THE ROLE

Being a server’s assistant is all about keeping the dining experience smooth and efficient. It’s a behind-the-scenes hero position—supporting the servers, keeping guests happy, and making sure the restaurant runs like a well-oiled machine.

SCOPE OF WORK TEAM

• Reports to the Food & Beverage Director / Sous Chef
• Supports special F&B staff

Food Runner Responsibilities:

• Delivering Food: Bringing dishes from the kitchen to the correct tables quickly and accurately.
• Communicating with Kitchen & Servers: Making sure food goes out fresh and in the right order, and updating staff on any delays or issues.
• Checking Orders: Ensuring everything is correct on the plate before it reaches the guest (sides, sauces, temperature, etc.).
• Presentation & Timing: Making sure plates are clean, neat, and served while hot—timing is everything!

Busser Responsibilities:

• Clearing Tables: Quickly removing used plates, glasses, and utensils once guests are done.
• Resetting Tables: Wiping down surfaces and setting tables with fresh silverware, napkins, and menus.
• Maintaining Cleanliness: Keeping dining areas, floors, and service stations tidy and well-stocked.
• Supporting Servers: Refilling water, bringing extra napkins or condiments, and helping with large parties or busy times.
• ICE will be the most important part of all service for all facets of the F&B

Qualifications

EXPERIENCE:

Prior Experience:

• Previous experience preferred

IT Expertise:

• Advanced knowledge of computer software (POS SilverWare) and web analytics tools is preferred.

Education:

• No formal education required; High School diploma or equivalent desired

Subject Expertise:

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Sunday 7am - 10pm (EST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Evening shift
• Morning shift

Work Location: In person

Salary : $14