What are the responsibilities and job description for the Customer Service Rep CSR In Office Job position at Voda Cleaning & Restoration Corporate?
About the Role : We are looking for a Customer Service Rep (CSR) to join our team at Voda Cleaning & Restoration Corporate. As a CSR, you will be the first point of contact for our customers, providing excellent service and support. Must be energetic and reliable. Responsibilities : Answer incoming calls and respond to customer inquiriesAssist customers with scheduling appointments and service requestsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, transactions, comments and complaintsProcess orders, forms, applications, and requestsRequirements : Proven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt / respond to different types of charactersExcellent communication and presentation skillsAbout Us : Voda Cleaning & Restoration Corporate has been providing top-notch cleaning and restoration services in Madison, WI for over 10 years. Our customers love us for our exceptional service and attention to detail. Our employees love working with us because we value teamwork, growth, and a positive work environment.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
