What are the responsibilities and job description for the Cleaning and Restoration Operational Manager position at Voda Cleaning & Restoration of SW Connecticut?

Job Description

Benefits :

Competitive salary
401(k)
Bonus based on performance
Free uniforms
Health insurance
Paid time off
Profit sharing
Training & development
Opportunity for advancement

Role : Cleaning and Restoration Operational Manager

Benefits and Perks

Competitive Salary

Fast Paced Environment

Health Benefit Options

Friends and Family Discounts

Job Summary :

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the manager will also need to step into the field to assist with all jobs when necessary, providing top-tier customer service .

Cleaning and Restoration Operational Manager Responsibilities :

Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.

Manage and schedule teams for efficient execution of water restoration, carpet cleaning,

and related services.

Conduct quality control inspections to ensure adherence to IICRC standards and

company protocols.

Perform field work as necessary, assisting teams with carpet cleaning and restoration

jobs to maintain quality, provide leadership, and ensure smooth operations.

Train and mentor team members on techniques, safety procedures, and equipment use,

ensuring they stay up-to-date with industry standards.

Ensure compliance with OSHA regulations, safety policies, and maintain proper

documentation of safety protocols and training.

Serve as the primary point of contact for clients, ensuring excellent communication,

addressing concerns, and ensuring overall satisfaction.

Work with upper management to set and achieve operational goals, drive revenue

growth, and monitor key performance indicators.

Assist in developing and implementing new procedures to streamline operations and

improve service delivery.

Maintain and track inventory of equipment and supplies, ensuring all resources are

readily available and maintained in good working order.

Oversee reporting and documentation for all restoration and cleaning projects, including

work orders, client records, and billing information.

Cleaning and Restoration Operational Manager Qualifications

Preferred Certifications :

IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in :

WRT (Water Restoration Technician)

CCT (Carpet Cleaning Technician)

AMRT (Applied Microbial Remediation Technician)

OSHA 30 Certification.

Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.

Proven experience in team management and leadership roles.

Strong organizational, communication, and customer service skills.

Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.

Proficiency in using project management / estimating software, such as Xactimate, CRM systems, and scheduling tools.

Company Overview

An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.

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Cleaning and Restoration Operational Manager

What are the responsibilities and job description for the Cleaning and Restoration Operational Manager position at Voda Cleaning & Restoration of SW Connecticut?

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