What are the responsibilities and job description for the Program Manager position at vodastra.com?
Job Title : - Program Manager
location : - Brea, CA
Job Type : - Full time with benefits
Job Summary
This position reports to the Business Unit Manager and is responsible for Customer fulfilment from the receipt of a contract through final shipment of product to the Customer. Direct customer contact and relationships are utilized to ensure Customer contracts achieve Customer Satisfaction for assigned Customers, Products or Region. Requires regular customer interface and then ensuring Operations.
Primary Responsibilities
- Overall customer ownership & primary focal for communication - Schedule, technical, cost / margin
- Work with customers to prioritize - Line of balance utilization with transparency & effective communication
- Establish attainable goals & supporting tactics to achieve business objectives
- Define, monitor, control & executes delivery plans - Timeline, constraints & roadblock elimination
- Performance tracking - Metrics (KPIs), scorecards, weekly reports (schedule, quality, risk & C / A)
- Provides expectations to management & customers - Reviews, elevation, commitments
- Elevate risks & take action - Rapid resolution of customer facing issues
- Demand assessment & ensure resources are available to meet demand - SIOP
- Improves linkage between operations & customers
- Ownership over constraints impacting delivery or quality.
- Facilitate customer site visits - Ensure the organization is prepared & customer expectations are met
- Disseminates program requirements to other Kirkhill departments.
- Monitors schedules, issues and communication to ensure satisfactory completion of contract requirements within schedule and budget constraints.
- Reviews, discusses and resolves program issues with various Kirkhill functional departments.
- Hosts meetings with various departments to review program milestones and implements corrective actions as needed.
- Prepares and presents monthly program reviews on status of schedule, financial, risk mitigation, manpower and other aspects of assigned programs.
- Helps establish program goals and supporting tactics in company business plans. Develops reportable key performance indicators with Program Management staff.
- Confers with the VP / GM and other senior staff members to review Flight Plan targets and discuss required changes in goals or objectives resulting from current status and conditions.
- Maintains the highest ethical standards, even when challenged from above.
Qualifications
Education / Previous Experience Requirements
