What are the responsibilities and job description for the Client Success Manager position at Voice Systems Engineering, Inc.?
Client Success Manager
Voice Systems Engineering (VSE) is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives. With a focus on advisor-based technology platforms, our marketplaces span diverse service verticals, including psychic guidance and wellness.
We are seeking an experienced Client Success Manager with a minimum of five years in client relationship management. This role is key to driving client satisfaction, engagement, and long-term success on our platform.
In this pivotal position, you will work closely with our psychic advisors, ensuring they thrive on our world-class platform. Your daily interactions will focus on fostering strong relationships, supporting advisor success, enhancing customer experiences, and ultimately contributing to the overall success of our business.
If you have a passion for actively engaging with a talented client base and proactively addressing their needs throughout their journey with us, this role could be the perfect opportunity.
If you’re our new Client Success Manager, you will look forward to engaging in activities such as:
Supporting and empowering our thriving advisor community by implementing engagement strategies that help them grow successful businesses on our platform. Providing guidance, resources, and proactive support to ensure advisors maximize their potential and achieve long-term success.
Fostering a positive and engaging environment by actively overseeing advisor activities to ensure adherence to our community standards. Promoting high quality interactions by addressing concerns and providing support to help advisors be successful.
Analyzing and managing the ratio of advisor supply to customer demand to ensure optimal platform performance.
Conducting in-depth analyses of advisor-related metrics, such as top earnings, revenue from featured listings, and daily advisor activity, to inform strategic decisions.
Analyzing key performance metrics to identify and implement opportunities for optimization in advisor performance, pricing, and earning opportunities.
Driving advisor performance through the creation and implementation of education and coaching programs. Developing best practice guides, training materials, and presentations to enhance advisor skills and ensure exceptional customer experiences.
Collaborating on advisor-related technology tools and platforms, ensuring they meet operational needs and drive performance improvements.
Acting as a key stakeholder in cross-functional initiatives, working closely with Product, Marketing, Analytics, and Technology teams to enhance conversion rates, engagement, and retention.
Your accomplishments thus far:
Five or more years' experience with advisor management, client services, customer services, or a similar role, preferably within a B2C platform or marketplace environment.
Experience working with product features and enhancements, particularly those relevant to advisor or client platforms.
Experience managing and resolving support tickets and escalating concerns to appropriate roles when needed.
Proficiency in analyzing performance metrics and making data-driven decisions.
Collaborative and cross-functional mindset, with the ability to work effectively with a diverse range of stakeholders.
Bachelor's degree in business administration, Management, Marketing, or a related field preferred.
At VSE the well-being of our people comes first, and we have nurtured a culture that focuses on health and wellness, personal growth, and social responsibility. We celebrate diversity and are committed to creating an inclusive environment of belonging for all employees and applicants. We are an equal opportunity employer.
We offer an unlimited vacation policy and flexible work schedule, so you can prioritize your needs for whatever season of life you are in. Our comprehensive insurance programs include medical, dental, vision, and life. VSE employees also have access to a “wellness wallet” that will reimburse them for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.
We prioritize investment in our people by offering a tuition reimbursement program and plenty of opportunities to continue learning. We also help you plan for your future and beyond by offering a 401k match and access to expert financial advice.
This is a remote based position. You can learn more about life and work at VSE by visiting us here.
We are currently inviting residents of Colorado, Florida, Massachusetts, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, and Washington.
Salary Range: $75,000 – $85,000 per annum, depending on experience and expertise. This figure represents our good faith and reasonable estimate of the potential salary for this role. Salary and whole compensation package to be determined by the candidate’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. We may offer a salary outside this range to an exceptional candidate.
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Salary : $75,000 - $85,000
