What are the responsibilities and job description for the Client Success Liaison position at DSJ Global?
About DSJ Global
">At DSJ Global, we strive to deliver exceptional packaging solutions to our customers.
The Customer Service Manager will be responsible for coordinating customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns.
Responsibilities:
- Coordinate customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns.
- Serve as the primary liaison between customers and our operations.
- Oversee the Sales Operations team.
- Pursue business opportunities that align with our growth plans.
- Visit customers to build relationships with key decision-makers in purchasing, engineering, and quality departments.
- Collaborate with operations, design, and quality teams to resolve production issues and support on-time deliveries.
Required Skills:
- Bachelor's degree required, preferably in Marketing, Business, or Communications.
- Proven experience as a sales representative and/or manager.
- Experience in a manufacturing environment, preferably in the corrugated industry.
- Strong communication and interpersonal skills.
- Self-motivated with the ability to multitask.
- Excellent organizational skills.
- Highly competitive nature, strong will, and sound business judgment.
- Computer literacy is essential, with proficiency in Microsoft Word, Excel, and PowerPoint.
Our Work Environment
We foster a collaborative and dynamic work environment, where employees can grow professionally and personally.
