Call Centre Representative

Job Overview
We are seeking a Call Centre Representative to support a healthcare organization in providing exceptional service to patients. This role is based in a call center environment and involves managing inbound calls, updating records, scheduling appointments, and supporting general patient inquiries. The ideal candidate will be organized, empathetic, and comfortable working in a fast-paced, patient-focused setting.

Key Responsibilities:

• Verify and update patient demographic information for medical records accuracy.
• Screen patients for program eligibility and collect necessary intake information.
• Schedule appointments based on clinical guidelines and patient need.
• Conduct reminder calls, manage rescheduling, and handle lab result communications.
• Respond to general inquiries and provide appropriate information to patients.
• Support flexible scheduling needs, including some evenings and weekends.
• Attend relevant training sessions and team meetings.
• Perform additional administrative duties as assigned.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of 3 months of experience in a medical office or customer service setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Bilingual in Spanish is a plus, but not required.

Preferred Qualifications:

• One year of experience in a healthcare or medical office setting.
• Experience working in public or community health.
• Completion of a medical office administration or practice management program.

Skills & Competencies:

• Excellent customer service skills with a patient-centered mindset.
• Ability to follow detailed instructions and maintain confidentiality (HIPAA compliance).
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks with high attention to detail.
• Comfort working with diverse populations and demonstrating cultural sensitivity.
• Competency in Microsoft Office and web-based applications.

Equal Opportunity Employer:
We are committed to creating an inclusive environment and encourage applicants of all backgrounds to apply. All qualified candidates will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Job Type: Contract

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Livermore, CA 94550 (Preferred)

Ability to Relocate:

• Livermore, CA 94550: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $21