What are the responsibilities and job description for the Field Service Expert II position at Voith Turbo, Inc.?
About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
Voith Turbo is hiring for:
Field Service Expert II
Remote, Travel Required
Interested to learn about Voith? Check out our video "Voith careers" on YouTube.
Reasons you'll love working here:
- Flexibility with Work/Life Balance
- Competitive Compensation and Benefits Package
- 401K with generous company match
- Climate-Neutral Footprint Worldwide
- Tuition reimbursement
Candidates for this position should be located within an hour of a major International Airport.
Summary:
The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.
Responsibilities:
- Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine products, including but not limited to Voith Schneider Propeller, Inline thruster, linear jets.
- Perform dock trial and sea trials upon completion of work.
- Execute and lead task with great level of Safety standards.
- Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.
- Act as the project manager of the entire job in order to secure the service timeline.
- Provide customer support to operators via in person, phone and/or email.
- Work as part of product group team to achieve/exceed service objectives.
- Provide documented service analysis and reports on both preventative maintenance and failure situations.
- Provide service support for direct sales force.
- Complete special projects as assigned by the Service Manager.
- Some international travel outside of North America.
- Promote after-sales business, as upgrades, maintenance programs
Qualifications:
- Significant marine mechanical power transmission experience
- Shipboard or Maritime experience
- Ability to assume supervisory role of mechanical projects and direct assistance.
- Strong organizational skills to prioritize multiple tasks.
- Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
- Ability to build and maintain successful working relationships with customers.
- 24/7 days per week availability
- Confident decision maker
- USCG - United States Coast Guard License preferred
- Ability to read and understand technical manuals and drawings.
- Two year college/technical school degree
- At least five years of experience working in the Marine Industry.
- Instructor/trainer experience.
- Fully fluent in English with very good communication skill. Knowledge of Spanish is an asset
- Good knowledge of MS-Office
This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.
Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.
