Customer Support Manager

Job description

We’re looking to hire an exemplary Customer Support Manager to coach our customer support staff to deliver exceptional customer support. The customer support manager will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

Volk Transfer is a family owned and operated trucking company. We’re an asset-based carrier, which is a fancy-schmancy way of saying we own our own trucks. We work hard for our customers, so if you get your kicks by helping others, love solving problems, and creating long-term customer relationships, you’ll love this job! This is a great opportunity if you are passionate about supervising people, customer support and about the role it plays in making a customer-centered team successful.

Responsibilities you’ll own:

· Oversee and assess customer support staff activities, and provide them with regular performance-related feedback

· Strategize and monitor the daily activities of customer support operations

· Respond to and resolve customer queries through email or via telephone quickly and effectively

· Become an expert on Volk Transfer capabilities

· Order entry (and lots of it) as well as other various customer support functions

· Escalate critical support issues to the appropriate internal channel

· Increase customer satisfaction and build loyalty by providing amazing, personal customer support

Experience and requirements:

· Outstanding communication skills, both verbal and written

· Strong people skills

· Excellent phone etiquette

· Proficient knowledge of customer support, and standard office practices and procedures

· Ability to solve problems logically and critically

· 1 years of supervisory experience preferably in a call center with online support

· Outstanding time management and organizational skills

· Proficient computer skills

· Proficient standard office equipment skills

· Must type 40wpm

You will love this job if:

· You enjoy making thing easier for customers and co-workers

· You are energized by interacting with and helping people

· You love learning new ways of doing things

· You’re a positive person and know how to look on the bright side

· You bring solutions to the table, not just problems

· You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

Compensation and Benefits:

· Pay commensurate with experience

· Company sponsored medical, dental & life insurance, SIMPLE IRA, paid vacation and holiday pay

Application Deadline: Monday, July 29, 2024

Job Type: Full-time

Pay: $50,000 - $60,000 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday, 7:00am - 4:00pm

Ability to commute/relocate:

• Mankato, MN 56001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 1 year (Required)
• Customer relationship management: 2 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer support: 2 years (Preferred)
• Management: 1 year (Preferred)

Ability to Relocate:

• Mankato, MN 56001: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50,000 - $60,000