Property Leasing Associate

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: • Responsible for leasing property performance, ensuring optimal occupancy rates, resident satisfaction, timely rent collection, compliance with regulations.

• Conduct regular property inspections to maintain compliance with health, safety, and aesthetic standards.
• Execute marketing and leasing strategies to maximize occupancy and rental income.
• Enhance customer experience and develop positive and long-lasting relationships.
• Build and maintain relationships with local organisations, law enforcement, housing agencies, vendors and other businesses to represent and advocate for the managed community and Völker.
• Ensure compliance with Fair Housing regulations and company policies.
• Comply with leasing requirements established by different funding sources and agencies including LIHTC, HCD, HUD, HOME, AHP, 811, etc.
• Accountable for achieving key performance indicator requirements including occupancy, delinquency, re certification, maintenance, resident retention, and financial goals.
• Process all applications for prospects and residents, including move-ins and re certifications, and submit them to compliance for final determination according to company standards.
• Coordinate unit turns, work orders, and property needs with maintenance staff to ensure the quality and timeliness of work completion and resident satisfaction.
• Assess and enforce rent collection guileless per company policy.
• Daily walk-through of all common areas and grounds.
• Walk all common areas and grounds daily to ensure curb-appeal and complete necessary unit inspections as required.
• Handle tenant concerns and inquiries professionally and promptly.
• Uphold our commitment to superior multifamily housing and customer service.
• Work other departments as needed (e.g., accounting, asset management, compliance).
• Other duties as assigned.

MINIMUM SKILLS AND ABILITIES: Experience:

• High school diploma or equivalent required.
• At least 2 years of relevant work experience required.
• LIHTC/Affordable housing experience preferred.
• Exceptional leadership, conflict resolution and customer service skills. Computer Skills:
• Proficiency with Microsoft applications (Teams, OneDrive, OneNote, Outlook, Word, Excel, PowerPoint, etc.).
• Yardi, Adobe, and comfort generally with databases and web-based platforms preferred. Other Skills:
• Professional appearance and demeanor with high ethical standards and professional integrity.

• Outstanding organizational skills, strong attention to detail, strong interpersonal skills, ability to multi-task and meet deadlines under pressure, and the desire and ability to work in a fast-paced, team-oriented environment required. • Effective verbal communication with customers, residents or employees.