What are the responsibilities and job description for the Volkswagen - Service Advisor position at Volkswagen of Garden Grove?
As a Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
Automotive Service Advisor Job Duties:
- Meet with customers and determine their needs for repair and/or maintenance of their vehicle needs and issues.
- Increase customer satisfaction by building customer relations.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Create estimates by costing materials, supplies, and labor; including deductibles using X-Time.
- Prepares repair orders (RO) by describing issue, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently.
- Increase profitability by maximizing sales & execute retail promotions.
- Perform active deliveries. All guest needs to be walked to their vehicles and all advisor needs to talk about the VW survey and ask to fill it out.
- Perform follow-up calls with all guest
Automotive Service Advisor Requirements:
- Excellent customer skills
- Organizational skills
- Team player
- Ability to perform a variety of tasks simultaneously
- Ability to concentrate and accomplish tasks despite interruptions
- CDK experience is a plus 1 year
- Able to work on Saturdays