What are the responsibilities and job description for the VIP/Customer Specialist position at Volkswagen of Orlando?
The Ed Napleton Automotive Group is looking for our next VIP/Customer Specialist. This is an exciting opportunity in a growing, fast-paced industry. Located at Volkswagen of Orlando, the VIP/Customer Specialist supports the sales team by scheduling customer appointments via outbound calls, inbound calls, and responses to internet inquires.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Aggressive compensation plans
- Family Owned and Operated – 90 years in business!
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Paid Vacation and Sick Time
- Paid Training
- Discounts on products, services, and vehicles
- Fantastic Growth Opportunities
Job Responsibilities:
- Handling of incoming and outgoing phone calls and emails (100 outbound calls).
- Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.
- Answer customer internet inquires by both email and phone.
- Schedule sales appointments and reschedule no show customers.
- Contact customers based on current marketing incentives.
- Follow up with existing, past, and potential customers to generate leads and close sales.
- Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
- Other duties as assigned by management
Job Requirements:
- Great customer service skills and motivation to be successful
- Able to communicate persuasively with customers to set appointments
- Able to create and maintain customer relationships
- Excellent computer skills and phone presence
- Prior Sales, Call Center, or BDC Experience preferred
- 2 years Automotive industry experience
- 18 years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
