What are the responsibilities and job description for the Service Department BDC Manager position at Volkswagen of South Charlotte?
An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:
- Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads
- Customer inquiries: Responding to questions about vehicles, financing, and service
- Appointment scheduling: Setting appointments for the sales or service team
- Follow-up calls: Making follow-up calls to increase customer service satisfaction
- Customer service: Greeting visitors and callers, and transferring them to the correct department
BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.
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