What are the responsibilities and job description for the Membership Coordinator position at Volo Sports?
Company Description
More than 450,000 users coast to coast leverage Volo to organize, meet, communicate, and play within their community through sports and social activities. Whether it's a performance sport like soccer or a virtual activity like cornhole, Volo provides something real--real interaction, real activity, real fun, and real impact.
Volo is a movement—for people and by people who want to connect more meaningfully to each other.
Pay Range: $45,000 - $50,000 (this role is overtime eligible)
More Than a Job
- Annual company events such as Summit Retreat & Volo Games Field Day
- Healthcare and 401k benefits available
- Free sports leagues & events
- Company Memorabilia
Proof We Are Awesome
- Ranked Among Inc-5000 Fastest Growing Companies
- Serving more than 45,000 kids in free youth programs
- Over 350,000 Adult Participants Nationwide
- 8 City Markets & Counting...
If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.
Job Description
Daily Sports Product:
- Lead the local Pickups, Daily Play, Tournaments, Happy Hours, and Events
- Work with National operation teams to determine and build out programming needs
- Assure quality control and strength of daily sports programs
- Analyze performance data, past signups, and pricing to fine tune daily sports offerings
- Market research on performance -- overseeing feedback loop of why people cancel/what are people interested in
- Work closely with the national Volo Pass team for membership tie-ins
- Spearhead efforts to grow the local daily sports program user base through increased membership sales and marketing
- Execute all functions pertaining to new membership, onboarding of members, and member retention
Customer Service:
- Resolve any emerging problems that our customers might face with accuracy and efficiency
- Anticipate and provide proactive solutions to prevent problems from arising in the future
- Train local teams to provide excellent on-site experience
- Monitor player experience feedback and run focus groups to improve product
- Act as local Volo Pass member concierge
- Provide onsite and online customer service
Operations:
- Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary
- Support on-field game day operations of daily sports programming
- Build game schedules
- Make weather decisions, communicate to players & reschedule games accordingly
- Update the daily program planning sheet
- Update Website - programs, rules, venues, policies
- Assist with the training of part-time staff on the execution of daily sports programming
Qualifications
MUST-HAVES
- Minimum of 1-3 years of professional experience
- Ability to work nights and weekends
- Can coordinate organizational tools and resources effectively and comfortably
- Can navigate a fast-paced, ever-changing environment with minimal supervision
- Excellent written and verbal communication skills
- Dynamic personality interested in working in, and contributing to, a fun and active sporting environment
“WOW” US WITH ...
- Experience in sport or event management and/or business development capacity
- Excellent organization skills
Ready to join our team? What are you waiting for?!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $45,000 - $50,000
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