Wireless Device Coordinator

Job Description

Job Description

Build your career with Volt!

Leading Automotive Manufacturer in Fountain Valley is hiring!!

Volt is immediately hiring an Corporate Wireless Device Coordinator for an immediate hire.

As a Corporate Wireless Device Coordinator  you will act as the primary contact for all Company wireless devices and is responsible for handling all Company wireless devices and device related issues / requests. Specific duties entail :

• Provide support to all departments as it relates to wireless devices (cell phones, wireless hotspots, iPads, etc.)
• Carry out tasks for new device orders, number porting, inventory management and monitoring, device upgrades, warranty replacements, transfers of liability, terminations, leave of absences (LOA’s) deactivations / reactivations, international access, enterprise activations, account cancellations, rate plan and feature changes, invoice review and approval, data monitoring, billing inquiries / research and repair requests.
• Recycle of old devices and accessory ordering.
• Carry out advanced smartphone troubleshooting and configuration.
• Effectively assess and provide advanced smartphone troubleshooting with wireless devices and carrier issues.
• Coordinate repairs of mobile devices with local vendor.
• Thoroughly and accurately document Wireless Requests and verify proper approvals prior to processing requests.
• Maintain appropriate communication with customers throughout the lifecycle of the request and ensure that customers are satisfied with request resolutions.
• Actively seek opportunities to gain knowledge and improve support processes.
• Proactively provide assistance and support to team members.
• Manage and submit monthly invoices and accruals.
• Coordinator device purchases upon ending contract term.
• Process mobile device shipments to and from customers.

This is a temporary role expected to last 12 months, possibly longer. Position is part time to start, 20 hours per week (must be able to work 20 hours anywhere M-F and 8am – 5PM). Position is 12 months.

The ideal candidate will have :

Pay Rate : $ 25-30 / hr

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits : Volt offers benefits (based on eligibility) that may include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Salary : $25 - $30