What are the responsibilities and job description for the Customer Service Associate position at Volto Consulting?
Associate, Contact Center Operation
Remote
- 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)
Essential skills:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Prior call center experience
- Open for feedback and Passionate about their own learning and development
- Proven problem-solving skills and ability to provide options
- Highly motivated and committed
- Team player, supporting and assisting colleagues whenever possible
Technical skills
- Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
- Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
- Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Minimum qualifications
- Must have a High School diploma or above
Shift timings:
Monday to Friday 8am to 7pm CST
(Possible Weekend operations)
Job Type: Contract
Pay: $16.00 - $17.00 per hour
Shift:
- 10 hour shift
Work Location: Remote
Salary : $16 - $17
