What are the responsibilities and job description for the Customer Service Representative position at Volto Consulting?
We have long term contract requirement for Customer Care Associate role for Omaha, NE.
Customer Care Associate
Omaha, NE, USA
Remote
Job Description:
- 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)
Responsibilities
- Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment
- Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
- Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)
Essential skills:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Prior call center experience
- Ability to multi-task and handle calls and caseload with a high degree of accuracy
- Open for feedback and Passionate about their own learning and development
- Proven problem-solving skills and ability to provide options
- Highly motivated and committed
- Team player, supporting and assisting colleagues whenever possible
Technical skills
- Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
- Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
- Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Qualifications
Minimum qualifications
- Must have a High School diploma or above
Shift timings:
Monday to Friday 8am to 7pm CST
(Possible Weekend operations)
Job Type: Contract
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Work Location: On the road
Salary : $15 - $17
