What are the responsibilities and job description for the Front Desk Clerk position at Volunteer hospitality?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Collaborate with housekeeping to ensure rooms are clean and ready for guest arrival
- Perform night audit duties as required
Skills:
- Excellent guest relations skills with a friendly and approachable demeanor
- Proficiency in multiple languages is a plus
- Strong customer service skills with the ability to anticipate guest needs
- Knowledge of hotel operations, including front desk procedures, phone systems, and reservation systems
- Ability to handle difficult situations with professionalism and tact
- Attention to detail and accuracy in handling guest information and payments
- Familiarity with hospitality management principles is preferred
- Experience with night audit procedures is a plus
If you are passionate about providing exceptional guest service in a hotel environment, we invite you to join our team as a Front Desk Agent. As a valued member of our team, you will have the opportunity to interact with guests from all over the world, ensuring their stay is comfortable and memorable.
We offer competitive pay, flexible scheduling, opportunities for career advancement, and a supportive work environment. If you have the skills and qualifications listed above, we would love to hear from you. Apply today to join our team of dedicated hospitality professionals.
Job Type: Full-time
Pay: $15.28 - $18.40 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- No weekends
- Weekends as needed
Work Location: In person
Salary : $15 - $18
