What are the responsibilities and job description for the Intake Specialist position at Volunteers of America Delaware Valley?
The employee in this classification will report to the Communication Center Coordinator. The employee will serve as the programs first point of contact. The responsibilities include screening potential clients, answering phone calls, providing information to vulnerable populations, and assessing the emergency needs of each individual requesting services. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of the employer.
SCOPE OF DUTIES:
1. Interact (verbally and non-verbally) with all clients, staff, and community members professionally with respect and courtesy.
2. Maintain client and staff confidentiality in compliance with administrative policies and procedures.
3. Attend and participate in regularly scheduled staff meetings, supervisory conferences, training sessions and meetings as required.
4. Disseminate information regarding services provided by the agency to the community.
5. Coordinate comprehensive intake assessment procedures on all engagements.
6. Communicates special needs and represents client's interests to program staff.
7. Network with other community agencies to develop resources for clients.
8. Monitor and document client progress according to funding source standards and/or operational requirements in real time.
9. Fulfill obligations of training agreements entered into for core curriculum programs.
10. Develop appropriate discharge plans for all assigned clients as per contractual requirements and policy and procedures.
11. Complete necessary reports and case-related paperwork in a timely fashion.
12. Provide practical assistance for clients by mentoring, advocacy, coordination, individualized support, problem solving and direct assistance to help clients obtain housing.
13. Assist in maintaining communication between all staff members and clients.
14. Complete other duties as assigned.
The employee in this position must have a high school diploma or equivalent with a minimum of two years’ work experience in the helping field. Must have direct experience in working with persons at risk of homelessness. and individuals who suffer from substance abuse and mental health issues. Must possess effective written and verbal communication skills and an ability to interact appropriately with clients. Must be able to pass a criminal background check. Must possess valid driver’s license and meet agency driving standards. Bilingual is a plus.
