What are the responsibilities and job description for the Hope House Variable Hour Shelter Support Staff position at Volunteers of America Eastern Washington?
Description
About Hope House: At Hope House, we are committed to providing a safe and supportive environment for vulnerable women experiencing homelessness, including gender non-conforming individuals. We believe in fostering an atmosphere of dignity, respect, and compassion, recognizing the inherent worth of every person who enters our shelter. Our mission is to help women move from homelessness to independence, and we need dedicated, empathetic individuals to join our team.
Position Summary: We are looking for compassionate and flexible Part-Time Shelter Support Staff members to join our team.
This position is an essential role in supporting women experiencing homelessness as they navigate their journey toward stability and independence. You will provide direct service, assist in managing shelter operations, and ensure the safety and well-being of all residents.
Position Type and Hours: This is a Part-Time position. You must be available to work evenings, overnight shifts, and weekends as part of a rotating schedule. Flexibility is key to this role.
Key Responsibilities:
- Provide consistent coverage during assigned shifts, including evenings, overnights, and weekends.
- Monitor shelter activities and ensure residents, volunteers, and staff safety and security.
- Assist residents with inquiries, needs, and any issues that may arise during their stay.
- Enforce shelter policies and procedures, ensuring a safe and respectful environment.
- Provide crisis intervention when necessary, escalating to other staff or authorities as required.
- Complete client intake, maintain accurate records, and support residents through their journey at the shelter.
- Offer information and referrals for additional resources.
- Help guide and support volunteers as needed.
- Maintain clear communication with team members through written and verbal reports.
- Attend staff meetings and participate in shelter-related activities.
Requirements
- High school diploma or GED, OR shared life experiences that allow you to connect to vulnerable women positively.
- Prefer experience working in the human services field, especially with women experiencing homelessness or related challenges such as mental health, substance abuse, domestic violence, HIV/AIDS, or poverty.
- Flexibility to work evenings, overnight, and weekends.
- Certification in CPR/First Aid, Bloodborne Pathogens, and Food Handler Permit (or willingness to obtain).
- Must pass a Washington State Patrol (WSP) background check and be 18 or older.
Why Work at Hope House?
- Make a meaningful difference in the lives of vulnerable women.
- Be part of a supportive and compassionate team.
- Work in an environment that values dignity, respect, and empowerment.
- Opportunity to grow in the human services field.
