What are the responsibilities and job description for the Shelter Support Staff - Hope House position at Volunteers of America Eastern Washington?
Description
Hope House Shelter Support Staff
Are you passionate about providing compassionate support and creating a safe, welcoming environment for individuals in need? At Hope House Shelter in Spokane, WA, we seek dedicated individuals to join our team as Shelter Support Staff.
Join our compassionate and dedicated team as a Shelter Support Staff member! We provide a safe, welcoming, and supportive environment for women facing homelessness, domestic violence, and other crises. As a Shelter Support Staff member, you will play a vital role in ensuring our clients' comfort, safety, and well-being during their stay at our facility.
Position: Shelter Support Staff (multiple positions available)
Location: Spokane, WA
Pay: $20.00/hour (Days) | $20.50/hour (Overnight)
Shifts: Day (8:30 AM - 4:30 PM), Swing (3:30 PM - 11:30 PM), Overnight (11:00 PM - 9:00 AM)
Type: Full-Time & Part-Time
Why Hope House?
1. Make a Difference: You’ll play a crucial role in supporting women experiencing homelessness, offering shelter, respect, and dignity.
2. Competitive Compensation: Earn $20.00/hour for day shifts and $20.50/hour for overnight shifts. We also offer a range of benefits.
3. Comprehensive Benefits: Full-time team members enjoy paid sick leave, up to 8 annual holidays plus five paid floating holidays, paid vacation, mileage reimbursement, and various insurance options, along with medical insurance and FREE dental and vision insurance. Part-time staff (over 30 hours) accrues paid sick and vacation hours.
4. Growth Opportunities: We invest in our team with ongoing training, professional development, and opportunities for career advancement.
5. Work-Life Balance: We understand the importance of balancing work with personal life and are committed to providing flexibility for family and self-care.
What You'll Do
- Provide direct support to women in our shelter, ensuring their safety and well-being.
- Assist with intake and exit procedures, including ensuring proper documentation.
- Document and maintain case notes detailing meaningful interactions and conversations.
- Monitor shelter activities, ensuring a safe and respectful environment at all times.
- Support clients with personal needs, resources, and referrals to services (e.g., housing, employment, healthcare, legal).
- Offer emotional support and provide crisis intervention as needed.
- Complete necessary reports, maintain accurate records, and update client information.
- Assist with meal distribution, room checks, and maintaining the cleanliness of common areas.
Requirements
- Previous experience in a shelter, social services, or related field is an asset.
- Knowledge of issues affecting women, including homelessness, domestic violence, mental health, and substance use.
- Excellent interpersonal, communication, and crisis intervention skills.
- Ability to work independently and as part of a team.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Must be able to work various shifts, including overnight, weekends, and holidays.
Salary : $20 - $21
