SUMMARY

Pick up of sellable donations from private residences and locations, distribution of goods between the resale stores and the warehouse.  Perform general responsibilities and labor at the warehouse and on the store’s donation dock

ESSENTIAL JOB FUNCTIONS

Accompany driver with pick-ups and deliveries according to schedule

• Prepare and follow least time routes for multiple addresses
• Load household items securely to avoid breakage during transit
• Load and unload trucks in a safe and efficient manner

Support customer relationships

• Troubleshoot customer service problems arising from changing priorities
• Resolve customer service issues alone or with supervisory help

         Dock Operations

• Inspect, clean and vacuum salable furniture and appliances
• Inspect donations to ensure compliance with store policies
• Apply prices and move onto sales floor at direction of store manager
• Assist customers with unloading donations or loading purchases into their vehicles
• Write receipts for donors and keep simple records

  Perform general labor at the warehouse

• Interact with stores to keep up stock and to remove trash and non-sellable clothing removal
• Do routine maintenance on all trucks and warehouse equipment
• Shovel snow, remove ice and salt affected areas during winter months
• Safe baling practices

         Additional responsibilities

• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to meet the requirements of MIOSHA standards including physical, written and skills test for lift truck operation
• Ability to read maps
• Ability to read and prepare reports
• Ability to load and unload trucks and move cumbersome, heavy or fragile items effectively
• Understand the conditions and rules of safe compactor use
• Ability to become knowledgeable of store donation policies and procedures
• Use and maintain radio/telephone and other company equipment

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is frequently required lift and/or carry items weighing at least 50 lbs. or more, as well as pulling, pushing, bending, standing, reaching, sitting, walking, and driving. The vision requirement includes: depth perception, peripheral, close and distant vision.

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily outside, will be subject to seasonal elements.  Works closely with Warehouse Manager.  Interacts with a diverse public.  May be subjected to interruptions throughout the day.  May be subject to hostile and/or emotionally upset public. 

VOAMI is an equal opportunity employer that is committed to diversity, equity, and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.