SSVF Service Coordinator - Calhoun

SUMMARY

Under direction, the SSVF Service Coordinator shall provide case management services and support to eligible program participants; records and maintains records and documentation as required by the program; performs related duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Provide case management services and assist program participants in accessing supportive services and benefits to promote housing stability.
• Screen and determine program eligibility.
• Conduct a needs assessment with each participant; develop housing stability plans and goals with participants.
• Maintain a caseload of program-eligible participants and establish constructive relationships with them.
• Conduct periodic evaluations and provide regular feedback regarding client’s housing search and service coordination with team members and supervisor.
• Record all program information in the applicable database; maintain file records and documentation as required by the program.
• Conduct outreach in the community, including street outreach to homeless veterans and families.
• Establish relationships with landlords and property management companies for the benefit of program participants.
• Attend community meetings, BNL, and participate in presentations about SSVF program.
• Attend professional development training and activities.
• Maintain and update knowledge through conferences, in-service trainings and seminars.
• Must have skills in the MS Office 2000 Suite or higher (includes WORD, EXCEL, POWERPOINT, EMAIL OUTLOOK and Internet Explorer).
• Promote positive image of VOA in all communications internal and external to work settings

      Additional Responsibilities

• Represent VOAMI in a professional manner when conducting activities in the community and attending community events with community partners.
• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Refer all SSVF participants into SSVF funded legal services program (legal sub-grant)
• Complete all relevant job-related trainings both on and off of VOAMI’s Relias system in a timely manner
• Must maintain a valid Michigan Driver’s License and an operable insured automobile for authorized travel
• Must have a driving record that is acceptable to VOAMI’s insurer 
• Other duties as assigned

REQUIRED KNOWLEDGE SKILLS, AND ABILITIES

• Bachelor’s degree in social work, human services, related field or equivalent of 3 years’ experience with veterans, homeless populations and/or disadvantaged population.
• Equivalent combination of education and experience to include training received while serving in the military.
• Ability to establish effective relationships with staff, co-workers, outside agencies, and the public.
• Ability to work independently and meet deadlines with minimal supervision.
• Strong interpersonal skills to build relationships with employers and manage employer accounts
• Availability to work a non-traditional schedule that includes holidays, evenings and weekends
• A professional appearance and sensitivity to others
• Strong organizational skills 
• Information technology skills
• Must have skills in the MS Office 2000 Suite or higher (includes WORD, EXCEL, POWERPOINT, EMAIL OUTLOOK and Internet Explorer).
• Ability to work effectively with individuals of varying stability, incomes, skill levels, experiences, and diverse cultures.
• Ability to manage multiple tasks simultaneously
• Ability to speak and write clearly and professionally
• Work diligently to promote professional, productive, and inviting work environment that is consistent with VOAMI’s mission
• Basic knowledge of mental health disorders
• Strong organizational skills.

ESSENTIAL REQUIREMENTS:

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand walk, talk, see, hear, and drive. Must also have finger dexterity and feeling. The vision requirement includes close and distant vision. 

Environmental Working Requirements:

Works primarily inside.  Works closely with Employment Specialist and other VOAMI staff.  Interacts with a diverse public.  May be subjected to interruptions throughout the day.  May be subject to hostile and/or emotionally upset public.  The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job.