Store Manager - Marshall

SUMMARY

Provide operational, financial, and organizational direction to the Thrift Retail store consistent with the short and long-term interests of Volunteers of America Michigan Inc, and its employees.

ESSENTIAL JOB FUNCTIONS

Responsible for the daily operation of the Thrift Store back store warehouse and supervision of staff

• Direct oversight of opening and closing procedures by delegated staff
• Help set and ensure achievement of budgeted revenue goals and monitor to ensure efficient and economically sound operations
• Drive business growth through aggressive management initiatives that result in increased revenue and growth
• Direct overall activities of
• Evaluate procedures and make recommendations for increased savings and cost reductions
• Provide leadership to staff and promote effective communication on all levels
• Develop and train workforce to ensure effective job performance
• Plan work schedules to ensure proper distribution of assignments and adequate staffing, space and facilities for performance of duties
• Oversee compliance of production managers and supervisors with all established agency policies and procedures, such as safekeeping of agency funds and property, personnel practices, security, theft-prevention, and record-keeping procedures
• Walk areas of store to ensure service/security including outside dock, parking lots, production, bathrooms, offices, display counters, break room and sales floor
• Maintain safe working conditions for employees and customers; resolve safety concerns
• Ensure that store is in compliance with all employment, state and Federal laws

 Additional Responsibilities

• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties and responsibilities are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Other duties as assigned by the Director of Thrift Operations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Associate’s degree in Business Administration, Merchandising Management, Advertising or other related field with three years of management experience in retail or secondary retail sales or an equivalent combination of training and experience
• Demonstrated increasing responsibility and performance in acquired experience
• Knowledge of retail and or store management including personnel, inventories, cash accounting techniques, operation of cash registers, personal computers, and basic security
• Knowledge of basic personnel and safety laws and requirements
• Basic knowledge and skill in the hiring and supervision of staff including motivational techniques, disciplinary action, evaluation and promotion
• Skill and ability to train and coach employees including, customer service, safety, cashiering and others
• Skill in basic organization to conduct meetings, to prioritize, track and complete assigned tasks
• Skill and ability in interaction with customers and knowledge of customer service including handling customer complaints and resolving disputes
• Role Versatility
• Ability to work flexible hours and travel as required
• Ability to independently perform all the duties of the position efficiently and effectively
• Must maintain a valid Michigan driver’s license and driving record that satisfies insurability requirements

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, reach, bend, stoop, hear, lift, walk and drive. The vision requirement includes: depth perception, peripheral, near and far vision

Environmental Working Requirements:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To request reasonable accommodations, contact HR@voami.org.

Works in office and outdoor settings and travels frequently. Will be subjected to seasonal elements. Interacts with staff, customers, regulatory agencies, and vendors. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset staff and/or customers.