Operations Support Specialist

Shift Details: Full-time – 40 hours/week

Compensation: $50,000-54,000 annual salary

Location: 10300 Flanders St NE, Blaine, MN 55449

About the job:

The primary responsibility of the role is assisting the program through securing and supporting incoming floor staff and clients. Additional functions include, but are not necessarily limited to, programmatic data management, operating as a DHS liaison, and floor coverage.

Essentials:

• Hiring management for floor staff
• • Managing job postings.
  • Interviewing and screening applicants.
  • Orienting floor staff to their position.

• Performing reference and background checks. Following up on the interview process status.
• Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices in conjunction with VOA Corporate HR partners. Assisting with the initial set up of the new employee’s HR file for onsite use.

• Intake coordination
• • Coordinating with the Referral Coordinator, Clinical Supervisor, and Program Manager to review and identify referrals.
  • Sending out pre-intake paperwork for client admission.
  • Setting up intake meetings.
  • Managing relevant paperwork for intakes.
  • Facilitating a portion of the intake meeting.
• DHS & CARF Liaison
• • Maintaining expertise knowledge on DHS compliance and 2960 licensing.
  • Maintaining documentation pertaining to DHS compliance and 2960 licensing.
  • Preparing files in anticipation of DHS interviews and/or investigations.

• Remain current on all contract requirements, accreditation and licensing standards and provide direction and support to facility staff on interpretation and expectations of the same in partnership with the Program Director and Program Manager.
• Provide liaison services and coordinate activities/audits during accreditation and licensing reviews.

• Data and Resource Management
• • Tracks completion of required trainings for all staff.
  • Coordinate youth funds.
  • Coordinate information flow regarding activity planning, activity budgets, and activity schedules.
  • Track data regarding documented events, outcomes, and measures identified by Program Director and/or leaders.
  • Manage CLICKS data.
  • Manage quarterly and annual reports on program.
• Floor Support and staffing:
• • Participate in staff trainings and coaching.
  • Complete one Late Night a week which counts towards the 40-hour work week.
  • Participation in On-call rotation.

Job Highlights:

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• HSA & FSA Programs
• Employer Paid Life Insurance, Short-Term/Long-Term Disability
• Quality training, continuing career education and leadership programs
• Paid Time Off (Vacation, Holiday & Sick Days)

Required Qualifications

• Must be 21 years of age or older
• A current and valid Driver’s License with minimal violations on record
• Bachelor’s degree in Human Services or related field required with a minimum of 1 year of progressively responsible residential experience preferred.
• Familiarity with licensure rules, 1-2 years’ experience in Utilization Review, Quality Improvement/Assurance or Total Quality Management preferred.

About Us:

Avanti Center for Girls is a part of Volunteers of America MN/WI which serves as an affiliate of the Volunteers of America parent organization.

Volunteers of America Minnesota/Wisconsin is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)