What are the responsibilities and job description for the Client Support & Service Coordinator position at VOLUNTEERS OF AMERICA OF ILLINOIS?
Job Details
Description
CLIENT SUPPORT & SERVICE COORDINATOR
About Us: Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA IL expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at PAYCOMONLINE.NET.
Position Type: This is a Full-time, in-office position with occasional work from home opportunity and requires a 40-hour week on average. May include occasional weekend and/or evening hours as assigned.
Environment: Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community.
Core Competencies: To perform this job successfully, an individual must be able to meet or exceed the following;
- Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
- Advocate for clients using active listening to determine resources and meet various needs.
- Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
- Display discipline in managing time and attention to assigned caseload, tasks or projects.
- Exercise prudent stewardship of agency resources.
- Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
- Demonstrate ethical and professional behavior at all times.
- Engage with trauma-informed care approach and practice principles.
- Recognize and display ability to de-escalate and resolve conflict as necessary.
Program Overview: Support Services for Veteran Families (SSVF) is a comprehensive program for Veterans who are struggling in crisis or at risk of serious instability in their lives. The program provides Veterans with the support, resources and hope they need to successfully win “the war at home” and achieve their full potential in all areas of their life, by working on a personalized service plan with our Veteran Services team. Our team offers a full continuum of supportive services and interventions that are individually tailored to meet the unique needs of each Veteran.
Essential Functions: The Client Support & Service Coordinator is responsible for providing client-centered, relationship-driven and family-focused services and interventions to individuals or families served by VOA IL. The development of contacts with service providers and agencies for resident referrals; educating clients on available services and monitoring the provision of services by VOA IL.
- Conducts general case management, including evaluating clients’ psychological and physical needs and developing service plans when not provided by the community.
- Meets with program participants to offer support and monitor progress on service plans.
- Delivers culturally and socioeconomically sensitive services.
- Serves as a liaison between community agencies, service providers and clients.
- Utilizes the least intrusive intervention required to address problematic situations.
- Facilitates and monitors for the delivery of appropriate, timely and satisfactorily services to clients.
- Educates clients, both individually and in groups on service availability, application procedures and client rights.
- Advocates for and negotiates on behalf of clients to ensure the timely and cost-effective provision of services.
- Meets with service providers as necessary and appropriate.
- Explores opportunities for additional services from private, local, state and federal sources.
- Performs data entry using databases such as Service Point and HMIS.
- Upholds the mission and values of VOA Illinois at all times.
Other Duties: As assigned by supervisor.
Qualifications
Qualifications:
- Experience in service management, including organizing, problem-solving and advocating.
- Experience and demonstrated proficiency/success in leveraging and working with community resources.
- Ability to communicate effectively and maintain good relations with clients and employees.
- Excellent communication, writing, problem-solving and organization skills.
- Individual must have a valid driver’s license, access to a safe and reliable vehicle during all work hours and have adequate and current vehicle insurance.
- Proficient in Microsoft Office, especially spreadsheets and database and reporting tools.
Education and Experience:
- Bachelor’s degree from an accredited college or university required. Acceptable degrees include those related to human services, social work, psychology, counseling, etc.
- Minimum of one year of case management experience required.
- Must be proficient in MS Office, specifically Word, Excel, PPT and Outlook.
Compensation and Benefits: Base Salary Range: $46,000 - $55,000
- BCBS IL Medical Dental, Vision
- 403b/403b Matching
- Paid-Time Off
- Life Insurance
- PSLF
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA) / Health Savings Account (HSA)
- Referral program
- AFLAC Supplemental Insurance options
EEOC Statement
VOA Illinois understands that it takes diversity of thought, culture, background and perspective to create a truly impactful organization and strongly encourages women, people of color, LGBTQ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. Candidates interested in working with VOA Illinois should feel motivated to apply even if they do not match every requirement, as we understand the value of transferrable skills and passion for service.
VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations provided to qualified applicants and employees with disabilities upon request.
Salary : $46,000 - $55,000
