Mobile Home Community Resource Advocate

Description

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. Our strength lies in the brilliant tapestry of diversity that makes up our organization. We celebrate the unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. We value authenticity, respect, and inclusion. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Compensation and Benefits (Full time)

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours per year
• Holidays: 8 paid per year 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

GENERAL FUNCTION:

The Mobile Home Community Resource Advocate serves as a dedicated resource for residents of mobile home communities in Snohomish County, with a focus on 55 parks. This position supports residents by providing access to local resources, assisting with applications for programs that enhance stability, and connecting clients to services that address their specific needs. The CRA plays an essential role in fostering housing stability and improving the quality of life for mobile home residents through outreach, resource navigation, and personalized support.

PRINCIPAL ACTIVITIES:

• Conduct outreach activities at identified mobile and manufactured home parks, providing navigation support to help residents access and utilize public benefits, community resources (income, health, and other basic needs), legal advocacy, dispute resolution services, housing stabilization supports, and other essential services.
• Provide in-person and virtual assistance to connect mobile home residents with tailored resources and services.
• Assist clients in completing property tax exemption forms and determining eligibility for rebates through Snohomish County.
• Guide residents through applications for utility rebates and discount programs to help reduce expenses.
• Identify households requiring referral to the Housing Justice Project for legal support.
• Mitigate housing-related costs by connecting clients to essential resources, including food assistance, utility discounts, prescription aid, transportation support, and home maintenance/repair services.
• Identify and share recommendations with Snohomish County for community infrastructure and policy changes that could reduce housing insecurity for individuals and households residing in mobile and manufactured home parks.
• Track and document client needs, case notes, and service outcomes, ensuring accuracy and confidentiality in VisionLink (211 database) and compliance with WA 211 and Inform USA standards.
• Complete Coordinated Entry housing and prevention intake assessments for eligible Snohomish County clients in ClientTrack, the Homeless Management Information System (HMIS), connecting vulnerable individuals to critical resources.
• Participate in community outreach events, resource fairs, and public forums to represent North Sound 211 and promote awareness of available services.
• Build and maintain trust within mobile home communities by establishing a consistent presence and representing VOAWW’s mission.
• Prepare and submit monthly reports detailing services provided, client outcomes, and advocacy efforts.
• Collaborate with internal teams and external partners to enhance service delivery and address client barriers.
• Perform other job duties as assigned.

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Qualifications

QUALIFICATIONS: 

• Bachelor’s Degree in a related field (Social Work, Human Services, Public Administration, etc.), or minimum of 2 years of relevant experience.
• Experience working with older adults, 55 communities, or vulnerable populations.
• Knowledge of Snohomish County resources and programs.
• Strong advocacy skills with a proven ability to effectively communicate client needs to policymakers.
• Demonstrated experience working with individuals facing socioeconomic challenges and housing instability.
• Excellent verbal and written communication skills, with the ability to connect with individuals from diverse backgrounds.
• Strong organizational and problem-solving skills with high attention to detail.
• Proficiency in data entry and computer applications, including Microsoft Office (Word, Excel, Outlook).
• Familiarity with systems such as HMIS and VisionLink is preferred.
• Ability to work independently while managing time effectively in a dynamic environment.
• Sensitivity to cultural and socioeconomic diversity, with a commitment to providing non-judgmental, empathetic support.
• Valid driver’s license and reliable transportation for community-based outreach.

PHYSICAL REQUIREMENTS:

Candidates for this position must be able to stand or sit, answer telephones, and use computers for sustained periods of time. Driving may occasionally be involved, and anyone involved in an accident during work time will be subject to drug and alcohol testing. 

Equal Employment Opportunity Statement:

At VOAWW, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different experiences and backgrounds, who share a passion for improving people's lives. The diversity of our employees is our greatest strength and includes all races, gender identities, age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Salary : $26 - $29