What are the responsibilities and job description for the Portfolio Support Team Leader position at Volvo Group?
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The purpose of this job is to act as a Team Lead for Services and Solutions Portfolio Operations, contributing to channel growth, dealer adaptation, and increased profitability for Group Trucks North America. This role will work closely with the Portfolio Operations Manager to ensure portfolio daily activities are effectively managed. This position plays a vital role in Volvo Group’s 2030 goal of 50% revenue from services by accurately and efficiently leading service invoicing and activation for legacy products and future innovative solutions. This role will have no direct reports.
Key Responsibilities
Minimum Education and Experience:
Occasional travel for business needs
Benefits:
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
The purpose of this job is to act as a Team Lead for Services and Solutions Portfolio Operations, contributing to channel growth, dealer adaptation, and increased profitability for Group Trucks North America. This role will work closely with the Portfolio Operations Manager to ensure portfolio daily activities are effectively managed. This position plays a vital role in Volvo Group’s 2030 goal of 50% revenue from services by accurately and efficiently leading service invoicing and activation for legacy products and future innovative solutions. This role will have no direct reports.
Key Responsibilities
- Manage the daily operations for the Connected Services Portfolio including quoting, order, and invoicing activities
- Team Lead of the Connect Services Portfolio Support Specialist team to guide knowledge around products, policies, and system use. Serve as first line of support for escalations from Portfolio Support Specialists
- Lead the migration of existing Connected Services into SAP BRIM, working with IT organization and Connected Services Product team
- Work cross functionally with VFS Payment Solutions team on Invoicing and Payment flows through Volvo Pay platform
- Ensure documentation around standard work processes and operational policies are current and accurate
- Participate in the development of new programs and integrated services in conjunction with respective truck brand, Services, Solutions & Digital IT and Uptime organizations. Assist Portfolio Operations Manager in facilitating operational readiness prior to commercialization of products
- Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
- Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
- Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
- Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
- Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.
- Initiative: Taking action in the absence of specific instructions or a specific requirement, taking reasonable risks to achieve results, and persevering when challenged.
Minimum Education and Experience:
- Bachelor’s Degree in applicable field or equivalent experience.
- Minimum of three years’ experience in operations, sales support, and/or program or account management.
- Ability to quickly learn and adapt to new IT systems, become Subject Matter Expert on systems to train others.
- Knowledge of heavy-duty distribution channels and OEM dealer structures.
- Experience working cross-functionally to accomplish initiatives and projects.
- Knowledge of Service and Solutions Portfolio preferred
- Power BI (or equivalent system) and Advanced Microsoft Office computer skills
Occasional travel for business needs
Benefits:
- Competitive medical, dental and vision insurance
- Countless career opportunities / internal mobility across our global organization
- State-of-the-art training and personal development
- PTO and tax deferred retirement plans, varied by business
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
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