What are the responsibilities and job description for the B2B Customer Service Representative position at Von Oben Solutions?
At Von Oben Solutions, we are seeking a highly motivated B2B Customer Service Representative to join our energetic team of leaders. This role is crucial in maintaining and growing relationships with our business clients while supporting the sales process and ensuring exceptional service. As a B2B Customer Service Representative, you will play a key part in enhancing the overall customer experience, driving sales, and ensuring that the client needs are met with precision and care.
B2B Customer Service Representative Responsibilities
B2B Customer Service Representative Responsibilities
- As a B2B Customer Service Representative, you will be responsible for building and maintaining strong relationships with business clients. You will handle inquiries, resolve issues, and ensure customer satisfaction to promote long term partnerships.
- Collaborate with the sales team to support ongoing sales efforts. You will help ensure that clients receive timely product information, pricing details, and the necessary resources to make purchasing decisions.
- Participate in face to face meetings with clients to better understand their needs and demonstrate how our products and services can help them achieve their goals.
- Maintain a deep understanding of our products and services. Troubleshoot problems, and provide solutions to ensure a seamless experience for our business clients. Quick, effective problem solving will directly impact sales and client satisfaction.
- Track and report on key customer service metrics, including client feedback, sales performance, and product usage.
- Attend daily B2B Customer Service Representative meetings to ensure that customer facing materials and communications are aligned with client needs.
- A high school diploma or equivalent is required. A background in business, marketing, or related field is preferred.
- Previous experience as a B2B Customer Service Representative or in a similar role is a plus. You should have a strong understanding of the sales process and how customer service directly impacts business growth.
- A passion for sales and understanding of how customer interactions can drive revenue growth.
- Strong verbal and written communication skills are essential. You should be able to engage clients effectively both remotely and in face to face sales settings.
- Able to resolve client issues quickly and effectively, providing solutions that enhance client satisfaction and support sales objectives.
- Strong ability to manage multiple tasks, prioritize, and work in a fast paced environment.
