What are the responsibilities and job description for the Customer Experience Representative position at Von Oben Solutions?
At Von Oben Solutions, we are seeking dedicated Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for managing customer relationships, resolving issues, and supporting the sales process to ensure that every customer interaction contributes to long term success. Your contributions will directly impact client satisfaction, retention, and ultimately, sales growth.
Key Responsibilities as a Customer Experience Representative :
- As a Customer Experience Representative, you will ensure that business clients have an optimal experience with AT&T’s products and services, from enrollment to ongoing support. You will monitor client interactions and proactively address any challenges to ensure a seamless experience.
- Work closely with the sales team to identify opportunities for upselling and crossselling based on client needs. Your role in nurturing relationships will help drive additional sales while ensuring clients are satisfied with the value our products and services provide.
- Address any concerns customers may have by ensuring swift resolution. As a Customer Experience Representative, your goal is to create positive experiences at every touchpoint, directly influencing sales and customer loyalty.
- Gather feedback and work closely with the sales and products teams to identify areas for improvement.
Key Qualification as a Customer Experience Representative :
If you’re passionate about delivering exceptional customer service and supporting sales growth while ensuring that business clients have an outstanding experience throughout their journey, we encourage you to apply for the Customer Experience Representative role.
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