What are the responsibilities and job description for the Customer Success Specialist position at Vontier?
The CompanyTeletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.The PositionWe’re looking to add Customer Success Specialist to join Teletrac Navman! In this role, you will be responsible for managing all retention, resign and client account activities, to keep churn under annual targets. You will drive increased revenue growth and existing customer base penetration through upsell, cross-sell and price management as per annual targets as well as looking for long-term perspective relationships.In this role, you’ll get to : Develop customer success enduring relationships.Increase adoption and demonstration of ROI.Secure contract renewals and uncover opportunities to increase revenue growth within client life-cycle.Manage and improve Customer Health using company´s methodology, develop and facilitate actions plans as required to improve levels of service or to support client´s strategic objectives.Resolve in time and form any adm. request from the customer (Escalations, inquiries, etc)Contribute effectively to team-working collaboratively with other departments (Finance, Support, etc)Lead and participate through VBS tools and projects (DMs, PSP, PD,VOC, etc)Tactical Objectives achieve individuals and company´s targets : Churn, Growth, Net revenue ARR, Customer Health scores, Operative targets path to success (learning and growth)QualificationsAt Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.We are looking for people who : Preferred degree in administration, systems, or accounting fields3 years’ experience in B2B Customer Account Management / Customer Success-Sales or Project ManagementExperience in a SaaS backgroundExperience using SAP, Salesforce and Churn ZeroDriving customer value from productExperience building and growing long term customer relationshipsPassionate customer service orientation with extensive experience in managing multiple stakeholdersExperience in account revenue growthExcellent verbal and written communication skillsStrong time management skillsHigh level of attention to detailMethodical and disciplined approach to problem solving#LI-LP1WHO IS TELETRAC NAVMANTeletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .Teletrac Navman is a Vontier company.WHO IS VONTIERVontier (NYSE : VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com ."Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
