Account Manager

Company Overview

Voortman USA LLC has been a leader in designing, developing, and manufacturing machinery for the steel fabrication and plate processing industries for over 50 years. With a global presence and a commitment to innovation, we provide cutting-edge solutions that keep our customers at the forefront of technology.

Summary

We are seeking an experienced Account Manager to join our team at Voortman USA LLC. In this role, you will be responsible for managing client relationships, driving sales growth, and ensuring customer satisfaction. Your contributions will play a vital role in our mission to deliver exceptional products and services to our clients.

Position Objective:

• Maintain strong relationships with existing customers.
• Identify opportunities to upsell maintenance packages and introduce new software products.
• Enhance operational efficiency and provide valuable insights into machinery output.
• Drive customer satisfaction, retention, and revenue growth.

Essential Duties and Responsibilities:

• Act as the main point of contact for assigned customer accounts, fostering long-term relationships.
• Develop a deep understanding of each customer's business, machinery requirements, and pain points.
• Proactively identify upsell opportunities for maintenance packages, consumables, and new software products.
• Collaborate with sales and marketing teams to strategize customer engagement, retention, and revenue growth.
• Conduct regular meetings and occasional site visits with customers to assess needs and address concerns.
• Prepare and deliver engaging presentations and demonstrations of maintenance packages and software products.
• Maintain accurate records of customer interactions, sales activities, and opportunities in the CRM system.
• Work cross-functionally with sales, customer service, and product development teams to meet customer needs.
• Provide customer feedback to internal teams to drive product improvements and enhancements.
• Achieve assigned sales targets, revenue goals, and key performance indicators (KPIs).

Education and/or Work Experience Requirements:

• Proven ability to build and maintain long-term customer relationships.
• Strong communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Proactive, self-motivated, and results-driven mindset.
• Ability to analyze customer needs and recommend suitable solutions.
• Willingness to travel domestically and internationally 25% of the time.
• Excellent organizational and time management skills.
• Minimum 2 years of experience in commercial management or a related field.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams) for at least 2–3 years.
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing excellent customer service.
• High school diploma or GED required.

This position is ideal for someone who thrives in a customer-facing, results-oriented role and is passionate about contributing to both customer success and business growth.

Job Type: Full-time

Pay: $58,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Monee, IL 60449 (Required)

Ability to Relocate:

• Monee, IL 60449: Relocate before starting work (Required)

Work Location: In person

Salary : $58,000 - $70,000