What are the responsibilities and job description for the Desktop Support Technician position at VorTek Systems?
VorTek Systems is a leading provider of IT solutions, dedicated to delivering exceptional service to our clients. We pride ourselves on fostering a dynamic work environment that encourages professional growth and innovation. We’re currently seeking a skilled Desktop Support Technician to join our growing team.
As an Desktop Support Technician, you will be responsible for providing on-site technical support to our clients, troubleshooting hardware and software issues, performing installations, and maintaining IT systems. The ideal candidate will have at least 2 years of hands-on experience in IT support, with a passion for helping others and solving technical problems in a timely and professional manner.
Apply Today:
As an Desktop Support Technician, you will be responsible for providing on-site technical support to our clients, troubleshooting hardware and software issues, performing installations, and maintaining IT systems. The ideal candidate will have at least 2 years of hands-on experience in IT support, with a passion for helping others and solving technical problems in a timely and professional manner.
Key Responsibilities:
- Provide on-site support for hardware and software installations, maintenance, and repairs.
- Troubleshoot and resolve issues related to desktop computers, laptops, networking equipment, printers, and other IT systems.
- Install, configure, and update software and hardware for clients.
- Assist with system upgrades, network troubleshooting, and server maintenance.
- Maintain inventory of equipment and manage service requests via ticketing system.
- Collaborate with other IT professionals to resolve complex issues and deliver exceptional customer service.
- Train end-users on basic IT practices, and provide clear documentation and reporting of tasks completed.
- Ensure client satisfaction by meeting service level agreements (SLAs) and resolving issues promptly.
- At least 2 years of experience in IT support or as an Desktop Support Technician
- Technical certifications such as A or Network are preferred
- Strong understanding of hardware troubleshooting, software configuration, and networking.
- Proficiency with operating systems (Windows, macOS, Linux), and common office software (Microsoft Office, Google Workspace, etc.).
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware (routers, switches, firewalls).
- Excellent problem-solving skills and ability to work under pressure.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Valid driver’s license and reliable transportation (for travel to client locations).
- Must be a US citizen or green card holder.
Apply Today:
