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Desktop Support Technician

Insight Global
Minneapolis, MN Contractor
POSTED ON 2/25/2025 CLOSED ON 3/23/2025

What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?

Title: Desktop Support Technician

Location: Minneapolis, MN 55416

Duration: 6 month contract to hire

Pay Rate: $22/hr-$28/hr


Must haves:

  • 5 years of experience in an IT support or desktop support role
  • 5 years of experience with Tier 1 troubleshooting
  • Cisco or Webex, Teams, Zoom
  • Microsoft Office products
  • 5 years of experience with any ticketing system
  • Client uses Sys-Aid
  • Remedy, Jira, ServiceNow are suitable alternatives
  • 3-5 years of experience with deskside support
  • Hardware setup, conference room set up, monitor/desk set up
  • Previous Audio/Visual technician experience
  • Proficient in Microsoft Office
  • Strong time management skills and ability to function at a high level


Plusses:

  • Previous experience with any phone management systems
  • Microsoft Intune
  • Mobile Device Management
  • Active Directory



Day-to-day:

A client of Insight Global is seeking a Desktop Support Technician who can report to the office 5 days a week and will function as the sole IT support for the office. Responsibilities will include internal deskside support, in-office hardware set up, and the supporting of up to 200 internal employees. They will be answering a ticketing queue via email, and Sys-Aid. The ideal candidate needs to have good time management skills as they will have to prioritize in-office, deskside support before handling tickets. This position is set up as a 6-month contract to hire looking to start ASAP.

Salary : $22 - $28

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