What are the responsibilities and job description for the Desktop Support Technician position at Smart Data Solutions LLC?
Job Description
Job Description
As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Desktop Support Technician to join our team!
What you’ll be doing?
Technical Support :
- Provide technical support to end-users for hardware, software, and network-related issues.
- Respond to and resolve support tickets in a timely and efficient manner.
- Collaborate with other IT team members to resolve complex technical issues.
- Participate in on-call rotation.
Equipment Setup & Maintenance :
User Training & Security :
Documentation :
What we’re looking for?
Required skills :
Reporting and Metrics
This position is responsible for the following metrics :
Why this is the company for you?
Top Benefits & Perks :
Who is Smart Data Solutions?
For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN with 300 employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98% customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.
SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.
Location :
This position is located in the Eagan, MN office.
Smart Data Solutions is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
