What are the responsibilities and job description for the Divisional Operations Manager position at Voya Financial?
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Job Description
Profile Summary:
Supports the sales operations through budget and expense management, coordinating marketing support and project management of strategic initiatives. Ensures efficient operation and maintenance of administrative programs/processes Serves as a liaison between field and sales personnel.
Profile Description:
Supports the sales operations through budget and expense management, coordinating marketing support and project management of strategic initiatives. Ensures efficient operation and maintenance of administrative programs/processes Serves as a liaison between field and sales personnel.
Profile Description:
- Supports sales within channel through development and tracking of sales metrics, incentive programs and sales initiatives.
- Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems. Support technology for advisors that contribute to company sales and growth objectives.
- Works closely with sales staff in developing and maintaining strong business relationships with internal and external clients.
- Participate as requested on special project, product development, marketing, CRM systems, and compensation.
- Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force including rollout of new tools and service offerings to our distributors.
- Maintains information of sales activities that support sales performance metrics and sales process improvement.
- Coordinates case management processes with business partners. Manages new case implementation to ensure timeliness and accuracy standards are met.
- Assist in establishing sales & service agreements.
- Coordinate licensing and contracting for both individual and entity appointments.
- Researches, identifies and resolves problems related to specific responsibilities and recommends solutions/improvements.
- Assist in development and delivery of training modules to internal and external customers.
- May coordinate preparation and distribution of sales materials.
- Create management information and ad hoc reports required by assigned distribution channels.
- Interact with other areas of the company and outside business partners.
Knowledge & Experience:
- Bachelors degree or equivalent experience
- 3-5 years related experience required.
- FINRA Series 6 or 7 required.
- Information analysis and reporting experience
- Microsoft Office knowledge
- Demonstrated problem solving and organizational skills.
- Ability to manage multiple priorities and prioritize effectively required.
- Strong verbal and written communication and presentation skills
- Travel maybe required for off-site meetings & conferences.
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Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$84,260 - $105,320 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference
resources for applicants with disabilities
.Salary : $5,250
