IT Director - Technology Services Support

Together we fight for everyone’s opportunity for a better financial future.We will do this together — with customers, partners and colleagues. We will fight for others, not against : We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply NowPosition Summary : Voya is seeking a ServiceNow Solutions Architect to join the ITSM team. This individual must be a self-starter, extremely customer-focused and pay close attention to detail. This candidate must enjoy working in a fast-paced and complex environment. Demonstrated communication, problem-solving and resource management skills are a must. The Architect is responsible for assisting the ServiceNow platform owner establish and maintain a roadmap for the suite of ServiceNow applications. Additionally, the Architect will help the ServiceNow team deliver capabilities and enhancements in support of the roadmap deliverables. The candidate will have extensive knowledge of the workings of ServiceNow including familiarity with the various suites ITSM, ITOM, ITBM, ITAM & Integrated Risk as well as core platform capabilities such as CMDB (including discovery), Flow Designer, Service Catalog, Service Level Management and Performance Analytics. The Senior Solution Architect is responsible for establishing solutions to address business needs using the ServiceNow tool including via integrations with external systems. The resource will collaborate with Infrastructure, Architecture, IT Security and Application support teams while developing solutions and providing support to the ServiceNow developers who execute build and deployments.Responsibilities : Provide technical and architectural guidance to ServiceNow software developers, including promoting adherence to analysis, design, and development standards and methodologies.Conceive, design, develop and deploy architectural requirements related to the ServiceNow platform.Document and communicate architectural requirements for distributed as well as on and off premises Cloud environments.Design and implement IT interfaces to and from ServiceNow and ensure alignment and compatibility throughout each application and across related applications.Take the lead in researching and recommending architectural standards.Work with LOB IT areas to determine how enterprise infrastructure will optimally meet business needs, while promoting adherence to analysis, design, and development standards and methodologies.Optimize the technical performance of an infrastructure development environment, including network, database, and application server performance.Develop procedures that ensure proper migration of upgrades and enhancements throughout lower environments and production.Develop or modify as well as lead others through the processes to resolve complex business issues, considering computer capacity and limitations, operating time and form of desired results; includes analysis of business and user needs, documentation of business requirements and translation of business requirements into functional requirements.Develop detailed application, product, and / or tool selection evaluation criteria based on identified product requirements; assist in the development of business and functional requirements for complex issues.Use comparative analysis techniques to evaluate and recommend overall IT solutions for client / organization. Provide senior level consulting services to internal business groups and peers on process improvement projects designed to improve business and IT results.Support build and test planning phases for medium to large scope enhancements and projects.Support project manager / release manager by developing detailed project information such as high level solution designs, estimates, evaluation criteria and results, etc.Knowledge & Experience : Bachelor’s Degree in business, computer science, information systems or equivalent.7 years of experience as a ServiceNow developer or ServiceNow Solutions Architect.3 years of IT experience with direct responsibility for strategy formulation and / or translation, application development or program management.Solid working understanding of : JavaScriptHTMLCSSAjaxXMLDatabase conceptsWeb services (Rest / Soap)Demonstrated expertise in managing medium to large-size projects.Critical Thinking : Ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data.Team Mentality : Partner effectively to drive and execute on common goals.Learning Agility : Open to new ways of thinking and acquiring new skills to retain a competitive advantage.Eagerness to learn new tools and technologies.Ability to create rich diagrams and visual presentations in support of technical delivery and strategy work.Ability to effectively work in and navigate a matrixed, multi-vendor organization.Comfortable operating in a virtual environment with geographically dispersed teams.Embraces change and displays results-driven behavior.Strong consultative skills at a cross-functional level.Proficient in mapping of business processes to user and functional need.Working knowledge of business processes, system development, process improvements and change management.Experience with the full software development life cycle.Ability to establish relationships with employees at all levels of the company.Excellent written, communication, facilitation, and presentation skills.ITIL Certification a plus, not a requirement.Compensation Pay Disclosure : Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and / or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$139,110 - $173,890 USDBe Well. Stay Well.Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind : To help you and your family be well and stay well.What We Offer : Health, dental, vision and life insurance plans.401(k) Savings plan – with generous company matching contributions (up to 6%).Voya Retirement Plan – employer paid cash balance retirement plan (4%).Tuition reimbursement up to $5,250 / year.Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.Paid volunteer time — 40 hours per calendar year.Critical Skills : At Voya, we have identified the following critical skills which are key to success in our culture : Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.Team Mentality : Partnering effectively to drive our culture and execute on our common goals.Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Equal Employment Opportunity : Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.Reasonable Accommodations : Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities .#J-18808-Ljbffr

Salary : $139,110 - $173,890