Product Director, Direct to Consumer Workplace Solutions

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get To Know The Opportunity

This is an exciting opportunity to help shape the strategic vision for Voya’s Direct to Consumer (D2C) Retail Wealth Management platform and manage the go-forward strategy & roadmap. This role requires a deep understanding of the Retail Wealth and brokerage industry, both advisor-led and self-service. In addition, the product manager must have a strong understanding of the supporting tech & ops required to win, including a robust knowledge of the current tech vendor landscape and nuances of front, middle, and back-end.

This individual will be accountable for proactively leading the holistic D2C retail platform strategy inclusive of technology, go-to-market, operations, and monetization models. This role will involve building close relationships with the senior leadership team, business partners (e.g., IT, Ops) and third-party partners to ensure that the team’s efforts are aligned with the strategic business and customer outcomes.

This individual is responsible for managing interdependencies across the organization while identifying, building and managing strategic partnerships. This individual will work closely within the team to ensure business value and user feedback is translated into new development when necessary. There will be specific business objectives based on the areas of product focus, with the Product Manager bringing industry insights as relevant (e.g., proprietary versus vendor builds, digital versus advisory retail wealth offerings, etc.).

The Contributions You’ll Make

• Help shape the D2C retail product platform vision with customer-centricity and define the business value; develop business cases for further investment, including assessment of potential revenue, implied investment, and OKRs
• Collaborate with and manage internal stakeholders (e.g., business leaders, IT) to regularly gather feedback and refine the future of the product, factoring in business priorities, pacing, risk management, funding, scope parameters
• Collaborate with external stakeholders (e.g., customers, vendors, suppliers) to identify customer requirements, assess impacts to other data, systems, products, services, and compare costs and benefits alongside available technologies and processes to recommend a path forward
• Scope the minimum viable product considering existing resource constraints and sustained product development; build product backlog and prioritize it based on iterative business value
• Lead the development and execution of product launches, refinements, and iterations (e.g., cash, robo-advisory, brokerage)
• Build relationships outside of product management to organically begin connecting the dots across the Voya and solidifying a cohesive GTM for the D2C Platform, ensuring that we are all working in lock step towards one.
• Manage client insights to understand evolving needs, preferences, and behaviors, using this data to enhance the digital experience and influence positive commercial outcomes.
• Identify and raise dependencies and roadblocks to sponsors and leadership to obtain assistance as required.
• Own defined set of business KPIs for the team; develop and manage technology resource plan(s) and budget(s); identify resource needs and develop supporting justifications for them; oversee overall success of managed team
• Ensure adherence to all regulatory and data privacy requirements / guidelines for systems and data across all business functions
• Provide functional onboarding for new team members
• Continue to enhance RWM business and product domain knowledge by participating in educational opportunities, reading professional publications, and partnering professional organizations
• Keep up to date with emerging trends and technologies in the RWM (specifically Broker-Dealer, RIA, and Asset Management), Retirement, Workplace Benefits and recommend changes and improvements as needed
• Work under minimal supervision, with extensive latitude for the use of initiative, independent judgment and building the consensus with multiple teams
• Other duties as assigned
  
  

Minimum Knowledge & Experience

• Bachelor’s degree in finance, computer science, mathematics, engineering, or information systems; master’s degree a plus
• Overall, 10 or more years of progressive experience in Product Management, with 3 or more years of experience in leadership/management role within the RWM industry as preferrable
• FINRA SIE (Securities Industry Essentials) and Series 99 (Operations Professional) or must be obtained within 120 days of employment
• Demonstrated involvement in multiple major products, translating customer needs to business value at the team level; expert level experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problem
• Solid understanding of retail advice and brokerage landscape and potential vendors (e.g., Apex, FusionIQ, BNY Pershing); Ability to identify industry dynamics and competitor moves on an ongoing basis, with capability to develop, own, and drive innovative ideas with the team.
• Strong technical and management ability to lead a delivery team (onshore/offshore), offering clear direction on highest priorities to guide the team
• Effective at aligning stakeholders with teams in prioritization and strategy, while fostering communication between interdependent teams
• Understanding of wealth technologies to facilitate modern data analytics platform to support Data Visualization, Traditional Reporting, Advanced Analytics and Operational Data Stores; ability to apply knowledge of RWM trends to new business designs and business models.
• Understanding of industry standards like Pershing, FINRA/SEC, LIMRA, DTCC/NSCC, Morningstar, SMA/UMA, and Advisory Platform will be considered big plus
• Understanding of financial services industry domains – Retirement, Workplace Solutions, Group Benefits, Wealth Management will be big plus for this role.
• Demonstrate problem-solving and critical-thinking skills
• Ability to clearly communicate / present technical information to technology and business leaders
  
  

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$127,160 - $178,320 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year
  
  

Learn More About Voya Benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
  
  

Learn More About Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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