What are the responsibilities and job description for the Management Consultant, Business Process Improvement SME position at Voyage Advisory?
Management Consultant, Business Process Improvement SME
Our consultancy is looking for highly motivated and talented management consultants. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done.
Ideal candidates would possess 10 years in management consulting with 3-5 years of experience in business process improvement and have strong interpersonal skills, have superior oral and written communication skills, a client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment. Must be willing to travel up to 25% as required by client engagements.
PRIMARY RESPONSIBILITIES
REQUIRED SKILLS
COMPENSATION
Our consultancy is looking for highly motivated and talented management consultants. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done.
Ideal candidates would possess 10 years in management consulting with 3-5 years of experience in business process improvement and have strong interpersonal skills, have superior oral and written communication skills, a client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment. Must be willing to travel up to 25% as required by client engagements.
PRIMARY RESPONSIBILITIES
- Support project management and quality teams in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
- Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure.
- Provide technical and analytical support for process improvement initiatives.
- Develop process analysis and re-engineering to improve efficiency, lower costs and improve product quality.
- Facilitate the design and implementation of new/improved process models and organizational structures.
- Train and guide resources in process improvement techniques.
- Manage and lead process team to achieve desired results.
- Assist in development of new process capabilities.
- Perform project management, analytics, and metrics to ensure milestones are met and deliverables achieved.
- Coordinate with various teams to analyze project results and performance.
- Identify and manage resources to deliver effective solutions.
- Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.
REQUIRED SKILLS
- Bachelor’s Degree in Business, Human Resources, or similar
- Management consulting experience, including client facing experience
- 3-5 years of business process improvement experience
- Solid experience in business processes design and consultation
- BPI certification (Lean, Six Sigma) or experience with Kaizen a plus
- Experience with contact centers a plus
- Strong facilitation skills, and solid verbal and written communication skills
- Strong Word, Excel and PowerPoint skills
- Flexible and adaptable; able to work in ambiguous situations
- Strong relationship building between internal customers, vendors and employees
COMPENSATION
- The position is full time and will include a base salary, plus commission, and full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match.
- The position is remote.
