Member Service Representative I

Join Us at Voyage – Where Every Journey Makes a Difference!

At Voyage, we’re on a mission to create meaningful impact through committed service and uncomplicated solutions. Our team lives by the values of TRAVEL – embodying Teamwork, building lasting Relationships, staying adaptable with Agility, embracing the Voyage to new opportunities, upholding unwavering Ethics, and inspiring Leadership at every level.

If you're passionate about making a difference, thrive in a collaborative and agile environment, and are ready to take the lead in shaping unique, impactful experiences, then we invite you to set sail with us! Come aboard and be part of a journey that truly counts.

Voyage FCU is looking for a Member Service Representative to join our team at our Vermillion, SD branch! The ideal candidate is self-motivated and productive, enjoys creating relationships with members and staff, and will handle each member interaction with empathy and the utmost professional attitude.

The Member Service Representative will serve as a liaison between the member and the credit union. This position is expected to be educated on all products and services that the credit union offers, including online services while professionally handling the member’s daily financial needs.

What You Will Do:

• Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in person and by telephone, email and written, general and specific service-related information concerning credit union services or policies.
• Receive share drafts and cash for deposit to accounts, verify amounts, examine for proper endorsement, enter deposits in system, and place hold on accounts for uncollected funds
• Cash share drafts and process withdrawals; payout money after verification of signatures and member balances
• Receive mortgage, consumer loans and other payments, and ensure the payment match balances due.
• Balance cash drawer at the end of the shift and compare totals to computer – generated proof. Balance with 97% accuracy (approximately 7 offages or less per year)
• Able to operate and balance cash recycler
• Count, check and package coins and currency
• Research and resolve any issues, discrepancies, or problems on sales products and services.
• Ensure the security of cash and negotiable instruments at all times.
• Be a subject-matter expert for the credit union on our products and services. Ensure that knowledge on specialty is up-to-date by attending educational seminars and/or reading industry periodicals and/or pending changes in rules and regulations.
• Performs procedures for opening and closing the branch, including vault, alarm and door duties

What You Will Need:

• High school diploma/GED required
• Must possess excellent communication skills and be able to communicate and present effectively in person and over the phone.
• Must become proficient in the online banking products and services that Voyage FCU offers.

Why Work at Voyage FCU?

• Competitive Pay Incentive pay Eligibility Annual Bonus Eligibility
• Comprehensive Benefits Package, including Medical, Vision, Free Dental, Life, Short Term Disability, and Long Term Disability
• Dependent Care Reimbursement
• Profit Share and 401(k) matching up to 4%
• Paid Time Off (annual accrual starting at 13 days) 11 Paid Holidays
• Business Casual (Yep – you can wear jeans!)
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

Wage:

Starting at $15 -16 per hour, plus incentive pay

Schedule:

• Monday through Thursday from 8am – 5pm and Friday 8am-5:30pm with 1 hour unpaid lunch break
• Rotating Saturdays from 8:45am-12:15pm

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.