What are the responsibilities and job description for the Receptionist/Phone Member Service Representative position at Dakotaland Federal Credit Union?
Full Time Receptionist/Phone Member Service Representative – Huron Main Branch
Schedule: M-F | 8:00a - 5:00p
Benefits:
Health, Dental, Vision, PTO, 401K program matching contributions up to 5%, Short Term/Long Term Disability, Life Insurance, Cafeteria/Flex Plan and paid Federal Holidays.
Job Summary:
- Greet members in a friendly and professional manner by phone or in person
- Monitor the door, admit individuals into the building and help direct them on where to go
- Assist members in identifying products and services that would be beneficial to their financial success
- Answer phone calls and assist with account transfers, Visa payments, loan payments, history/balance inquiries, and answer questions concerning accounts
- Trouble shoot online issues (i.e. reset passwords, help members navigate the website, etc.)
- Help setup for meetings and training as needed
- Make coffee and tea daily
- Other Operational back office support duties
- Perform other duties as assigned by supervisor
Qualifications, Skills, and Experience: Applicant must be able to perform the duties of his/her job in a timely and professional manner. Applicant must possess good judgment, and be able to make independent decisions. Applicant must have good listening and communication skills, and represent the credit union in various ways in a professional manner. Applicant must have a valid driver’s license in the event that their services are needed at another branch location.
Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Must be able to occasionally lift/transport up to 10 pounds at a time. Ability to sit and/or stand for long periods of time. Environment is primarily indoor.
About Us:
Dakotaland Federal Credit Union is a not-for-profit financial cooperative owned and operated by our members. There are no stockholders, partners, or outside owners. We are a full-service financial institution, taking pride in serving our members. Our vision is to always put the member first and to be the preferred financial institution in our service area.
Accepting Applications until January 20th, 2025.
Contact Information:
Phone 605-353-8739
Email hrmail@dakotalandfcu.com
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
