What are the responsibilities and job description for the Lead Dispatcher position at Voyager Global Mobility?
Company Overview:
Auto Mobility is a supplemental carrier for the Access a ride program of New York City provided by the MTA. With a fleet of WAV vehicles and drivers we provide transportation services in all 5 boroughs.
Job Description:
The Lead Dispatcher is a supervisory role responsible for the daily coordination and dispatch of drivers, ensuring smooth operations and adherence to schedules. This position requires excellent communication, problem-solving skills, and the ability to remain calm and effective under pressure. The Lead Dispatcher will also provide guidance, mentorship, and supervision to other dispatchers on the team.
Essential Job Functions:
- Manage the daily dispatch schedule, assigning drivers to appropriate routes and ensuring timely departures.
- Monitor real-time driver activity, tracking progress and addressing any delays or issues.
- Communicate effectively with drivers, providing clear instructions and updates.
- Handle incoming calls and inquiries from drivers, clients, and other stakeholders.
- Proactively identify and resolve potential scheduling conflicts or logistical challenges.
- Maintain accurate records of driver assignments, schedules, and performance.
- Utilize dispatch software and other tools to optimize routing and efficiency.
- Provide training, mentorship, and supervision to other dispatchers on the team, including performance feedback and guidance.
- Serve as a point of escalation for complex dispatch issues.
- Collaborate with other departments to ensure seamless service delivery.
- Monitor and report on key performance indicators (KPIs) related to dispatch efficiency.
- Contribute to the development and implementation of process improvements.
- Perform other related duties as assigned.
Qualifications Needed:
- Possesses the ability to learn and use technologies with little to no supervision
- Proven experience as a dispatcher, preferably in the transportation industry.
- Leadership experience or demonstrated ability to guide and mentor others.
- Strong knowledge of NYC geography and traffic patterns.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency indispatch software and other relevant technologies.
The Company reserves the right to modify essential job functions, qualifications and overall job duties at any time in order to support the needs of the business. Any changes will be communicated to the appropriate parties.
Job Type: Full-time
Pay: $24.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25