Customer Accounts Specialist

Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team.

Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products. We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs. This can include skincare, haircare, bath and body products, fragrances, and more. Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life.

Safety is a core value at Voyant Beauty. We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.

If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you. Come join us and be a part of our journey.

A Brief Overview

The Customer Account Specialist acts as the primary point of contact for customers, managing order processing, addressing inquiries, and ensuring timely and accurate communication across departments to support customer satisfaction. This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order management in a manufacturing environment.

What you will do

• Enter, review, and track customer orders from receipt through delivery. Ensure accuracy and timeliness of order data and proactively communicate any changes or delays to customers and internal teams.
• Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about orders, shipments, and product availability. Maintain positive relationships with customers to support long-term partnerships.
• Collaborate with production, quality control, and logistics teams to ensure customer requirements are met. Address any issues that arise during production or shipping to minimize disruptions.
• Maintain accurate records of customer orders, account preferences, and any specific requirements. Generate periodic reports for both customers and internal teams on order status, delivery timelines, and inventory needs.
• Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when necessary to ensure customer satisfaction.
• Participate in customer meetings and production planning sessions.
• Support continuous improvement initiatives to enhance customer service processes.
• Assist with new account onboarding as needed.
• Duties may vary slightly by location.

Education Qualifications

• Bachelor's degree in business administration, Supply Chain, or a related field (Preferred) or
• relevant experience may be considered in lieu of a degree. (Preferred)

Experience Qualifications

• 1-3 years customer account experience in a manufacturing or co-manufacturing environment. (Preferred)

Skills and Abilities

• Verbal and written communication skills, with a focus on building and maintaining customer relationships. (High proficiency)
• Ability to accurately manage order details and ensure timely updates to avoid errors and delays. (High proficiency)
• Ability to quickly identify issues, analyze root causes, and resolve problems in a customer-focused manner. (High proficiency)
• Time management and organizational skills to balance multiple accounts and orders effectively. (High proficiency)
• Proficiency in using ERP or order management systems to enter and track orders accurately. (Medium proficiency)
• Ability to work effectively with cross-functional teams to support seamless order fulfillment. (Medium proficiency)
• Basic ability to create reports and analyze data for account management and process improvement. (Low proficiency)

To Staffing and Recruiting Agencies: Our company does not accept unsolicited curriculum vitae’s or applications from agencies. We are not responsible for any fees related to unsolicited curriculum vitae’s or applications and explicitly reserve its right to contact candidates presented in such unsolicited curriculum vitae’s or application.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, color, national origin, sexual orientation, age, disability or veteran status. Voyant Beauty will consider requests for accommodations due to a disability impacting a qualified employee's ability to perform the essential functions of their position consistent with applicable laws. In addition to federal law requirements, Voyant Beauty complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.