Inside Sales Representative

VP Supply Corp is one of the nation’s leading independent distributors of plumbing, HVAC, and electrical supplies. With over 350 employees and 16 locations spanning New York, Pennsylvania, Tennessee, and Florida, we bring over 60 years of industry expertise and innovation. Our motto, Pain-Free Construction and Renovations, reflects our unwavering commitment to delivering exceptional service and tailored solutions.

One of our departments is seeking to hire an Inside Sales Representative to join our Syracuse branch. As an essential business, our experienced team continues to provide the best customer experience to both commercial and residential clients.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Responsibilities:

• Create detailed, timely, and accurate quotes for customers, selecting appropriate equipment and supplies.
• Ensure quotes are competitively priced while maintaining company profit margins.
• Proactively identify customer needs through effective questioning and listening skills.
• Recommend products and services that accurately meet these needs.
• Maintain daily communication with customers and vendors, ensuring high-level service.
• Resolve customer inquiries promptly and professionally.
• Monitor backorders actively and inform customers about any status changes as soon as they occur.
• Work towards solutions to minimize the impact of backorders on customers.
• Efficiently handle order entry and rigorously follow up on out-of-compliance orders daily.
• Utilize Elite Extra software effectively for order tracking and logistical support.
• Provide thorough post-sale service, including managing warranty claims and related issues.
• Ensure a positive customer experience even after the sale is complete.
• Stay updated with the latest industry trends, products, and innovations.
• Share relevant industry insights with customers, enhancing their trust in our expertise.
• Assist with counter service overflow as needed.
• Keep your assigned warehouse aisles organized and well-stocked.

Performance Metrics:

• Customer satisfaction ratings
• Accuracy and timeliness of quotes
• Efficiency in handling backorders and order management
• Contribution to team and warehouse organization

Expectations:

• Uphold company values and customer service standards.
• Continuously seek to improve knowledge and skills.
• Collaborate effectively with the team and contribute to a positive work environment.

Qualifications:

• At least 3 years of sales experience in a related field.
• Demonstrated competency of consultative, relationship building, listening, and selling skills.
• Demonstrated proficiency in business and problem-solving skills.
• Demonstrated proficiency in planning, organizing, and prioritizing.
• Proficient computer skills. Knowledge of Microsoft Office preferred.

Work Environment/Physical Demands:

This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a largely sedentary role, some lifting or carrying of items up to 25 pounds may occasionally be required.