What are the responsibilities and job description for the General Manager - Hotel Valet Operations position at VPNE Parking Solutions LLC?
Overview
The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management. The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship.
Responsibilities
- Be a business leader through demonstration of professionalism and integrity.
- Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly.
- Effectively direct, train and manage location staff including training and development in a luxury environment.
- Drive and maintain top level service standards for the upscale nature of a luxury hotel.
- Perform financial management : maintain strict revenue control and manage profit & loss statement for location.
- Oversee payroll, staffing, hours / OT and budget proactively.
- Understand and support key performance indicators for VPNE.
- Handle all team member relations issues in-house, using the People / HR as a resource when appropriate.
- Communicate with the People / HR team to understand and uphold processes and procedures.
- Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager.
- Ensure safety and risk prevention.
- Mentor team members through ongoing coaching and training and foster a promotion from within culture.
- Lead a positive and supportive culture to encourage growth opportunities for team members.
- Enforce VPNE policies across all locations.
Qualifications
Bachelor’s degree in hospitality, business administration, or related field preferred or work related experience to match.
5 years' progressive responsibility with proven leadership experience.
Benefits
VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.
We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.
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