Patient Registration Specialist - Hybrid Springfield, MO

Patient Registration Specialist

Hospital Registration and Check In – Remote, work from home

Who We Are

vRS Corporation provides virtual registration services to hospitals and clinics.  In a time of shortage of staffing, changing work environments and a desire for work from home jobs, vRS has developed a system that allows medical providers to staff their registration areas through technology and onsite Virtual Interactive and Engagement Workstaions (V.I.E.W.) TM that connect to virtual registration agents working from home.  Through video technology we are able to do everything an onsite in person registration specialist would be able to do. 

Job Summary

The Patient Registration Specialist is responsible for assisting patients during the on-site registration, and arrival process for scheduled and unscheduled visits, as well as completing financial clearance functions. This individual completes the registration for visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Patient Registration Specialist greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. This job also requires on-site duties, such as cord management, moving equipment, and being on-site help to the hospital registration staff that work on-site. The daily tasks can vary day by day, depending on the needs of on-site, but everything will be clearly communicated to the individual working any hybrid position, by on-site staff and overseen by management. 

What We’ll Love About You

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Education Required: High school diploma or equivalent
• Experience Preferred: At least 1-2 years prior registration experience
• Functional computer skills and comfort using different programs long with computer navigation combined with excellent typing skills.
• Ability to multi-task in a fast-paced environment
• Ability to work with a large number of people/calls daily and covering urgent requests
• Ability to maintain strict confidentiality
• Licensure/Certification/Registration CHAA preferred

Why Work Here

• Competitive pay & Full Time 40 hours/week
• PTO and sick time after 90 days

• Individual Coverage Healthcare Reimbursement Arrangement (ICHRA) Healthcare reimbursement program for medical insurance
• 401k plan

• Company-sponsored life insurance with supplemental buy up options
• Great co-workers

Remote Work Technical Requirements

• Minimum internet bandwidth requirements - Minimum requirements assume that the entire bandwidth will be available and used for the individual working from home. If other users are using the bandwidth, it is the individual’s responsibility to ensure these minimum requirements are met for their work use.
  • 25 Mbps download speed
  • 5 Mbps upload speed
  • Use https://speed.cloudflare.com/ to test speed
  • RTT (round trip time) 100ms or less to “AWS Workspaces US East (N. Virginia)”
    • Please use https://clients.amazonworkspaces.com/Health.html to test you RTT
• Must be able to hardline into your home router. No Wi-Fi connections.  If connection distance is more that 12 feet away from home router and network cable, it will need to be special ordered and we will need to know the specific length.
• Internet Service Provider (ISP) must be through Coax, DSL, or Fiber connections. No Satellite or wireless via cell phone providers is permitted.
• Willing to install necessary authenticator application for multi-factor authentication on your smartphone including Microsoft Authenticator App and Imprivata ID App as well as any others needed based on client access requirements.
• Will be required to be on camera for your shift

Remote Work Physical Space Requirements

• Employees working remotely are required to maintain a space that is a closed space where people other than the employee will not be accessing the space during working hours and otherwise within the household cannot hear conversations going on between the employee and clients or patients.  The employee can not have children or other family members present during work and will need to be able to focus on work 100%.
• No PHI or HIPAA data may be printed or written down in home locations. Employees need to utilize electronic resources and system to contain PHI and HIPAA data for security and compliance.
• Company-provided computers and equipment may not be used by anyone other than the employee and will need to be secured in a way where others do not have access to the equipment, preferably in a locked office.
• Employees need to have a quiet, secure work space that is free from outside noise and distractions while working in order to be able to focus on work and maintain confidentiality.

We are always looking for great people to join our team.  If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients’ lives every day, then apply today with vRS!

https://vrscorporation.bamboohr.com/careers