What are the responsibilities and job description for the IT Disaster Recovery And Automation, IT IS_CNS_Contact Center_Cisco position at VSB Tech Consulting Services?
Job Details
Role name: | Engineer |
Role Description: | Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely mannerIdentifies underlying causes of a problem, including problem identification and classification.Design, Implement and Automate large scale distributed systems, enterprise grade platform servicesAdministering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call center software solution.Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.Conducts preliminary business scan before customer s business hours and every post-maintenance ensuring readiness and uptime of service after every updates.Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.Will work cross functionally in a customer facing capacity and coordinate with internal organizations. |
Competencies: | IT Disaster Recovery And Automation, IT IS_CNS_Contact Center_Cisco |
Experience (Years): | 6-8 |
Essential Skills: | Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely mannerIdentifies underlying causes of a problem, including problem identification and classification.Design, Implement and Automate large scale distributed systems, enterprise grade platform servicesAdministering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call center software solution.Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.Conducts preliminary business scan before customer s business hours and every post-maintenance ensuring readiness and uptime of service after every updates.Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.Will work cross functionally in a customer facing capacity and coordinate with internal organizations. |
Desirable Skills: | Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely mannerIdentifies underlying causes of a problem, including problem identification and classification.Design, Implement and Automate large scale distributed systems, enterprise grade platform servicesAdministering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call center software solution.Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.Conducts preliminary business scan before customer s business hours and every post-maintenance ensuring readiness and uptime of service after every updates.Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.Will work cross functionally in a customer facing capacity and coordinate with internal organizations. |
Country: | United States |
Branch | City | Location: | - Hartford, CT |
