What are the responsibilities and job description for the Field Support Specialist position at VSP Technologies?
About VSP Technologies
VSP Technologies is the largest dedicated fluid-sealing products distributor in the United States, with an approach focused on managing every part of the gasket-use process to make improvements that save customers time and money. The company offers products from more than 20 premium manufacturers, as well as several of its own patented products and designs.
Location: Baton Rouge, LA
The Field Support Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth.
Essential Functions
We are seeking a Field Support Specialist to drive sales and expand the use of our sealing products across various industries, including Industrial and Transportation markets. In this role, you will:
- Identify sealing needs and cost-saving opportunities for new and existing clients.
- Collaborate with Sealing Specialists and Regional Sales Managers to provide top-tier customer support.
- Conduct on-site visits, storeroom surveys, and problem-solving sessions to offer sealing solutions.
- Lead training sessions, both in-person and virtual, to educate customers on product applications.
- Support vendor-managed inventory (VMI) and consignment agreements.
- Act as a trusted advisor by assisting plant engineers with torque calculations and downtime reduction strategies.
- Work closely with marketing, operations, and corporate teams to enhance customer experience.
- Utilize Salesforce to document work impact and customer interactions.
If you're a proactive professional with expertise in fluid sealing solutions and a passion for customer success, we’d love to hear from you!
Education and Experience
- Associate or bachelor’s degree in a technical or business-related field, or equivalent experience
- Experience and/or training related to job functions
- Microsoft Office (Excel, PowerPoint, and Word) proficiency
- Associate or bachelor’s degree in a technical or business-related field (Preferred)
- Customer service experience in manufacturing and/or sales (Preferred)
- Working knowledge of MAS500 (Preferred)
VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status.
For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
