Field Support Specialist/Case Manager

BrightCare Home Care – Field Support Specialist with Caregiver Experience for Home Care

Location: Baton Rouge
Job Type: Full-Time

BrightCare Home Care is committed to delivering exceptional in-home care services while fostering a supportive environment for our clients and caregivers. We are dedicated to excellence, innovation, and continuous improvement in all aspects of care delivery. We’re looking for a passionate professional with hands-on caregiving experience to join our team as a Field Support Specialist. If you have a background as a Certified Nursing Assistant (CNA) or Home Health Aide and are eager to support and mentor fellow caregivers in the field, we want to hear from you!

As a Case Manager/ Field support Specialist, you will leverage your practical in-home care expertise to provide direct support to our caregivers. You will act as a bridge between clinical care and operational support, ensuring that quality care delivery is maintained at every level. Your role will involve on-site training, quality assurance, real-time problem-solving, and effective communication with both clients and caregivers.

• Caregiver Training and Support:

  • Conduct on-site training sessions for new and existing caregivers, covering essential topics such as personal care assistance, medication administration, fall prevention, client communication, and proper documentation procedures.
  • Provide ongoing support to caregivers in the field, troubleshooting issues as they arise.

• Quality Assurance:

  • Regularly visit clients’ homes to observe caregiver-client interactions and assess the quality of care provided.
  • Identify areas for improvement to ensure compliance with company standards and the individual care plans of clients.

• Problem-Solving:

  • Address caregiver challenges in real time, offering practical solutions to complex care situations, including client behavior management and medical complications.
  • Make informed decisions to resolve issues quickly while ensuring client safety and satisfaction.

• Client and Caregiver Communication:

  • Facilitate clear and effective communication between clients, caregivers, and the care coordination team.
  • Act as the primary liaison for addressing concerns and adjusting care plans as necessary.

• Incident Reporting and Investigation:

  • Establish and enforce clear procedures for reporting suspected compliance or care-related incidents.
  • Investigate reported issues or changes in client health status, document findings accurately, and ensure appropriate corrective actions are taken.

• Case Management Support:

  • Collaborate with care coordinators to review and update client care plans, ensuring that caregivers have all necessary information for delivering optimal care.
  • Monitor performance metrics and provide regular feedback and coaching to improve overall care delivery.

• Caregiving Experience:
  • Proven experience as a Certified Nursing Assistant (CNA), Home Health Aide, or similar role, with a strong track record in personal care tasks, medication administration, and client safety.
• Clinical Knowledge:
  • Basic understanding of medical terminology, disease processes, and common health conditions relevant to home care clients.
• Problem-Solving and Decision-Making:
  • Ability to analyze situations, identify potential issues, and make informed decisions to address client needs effectively.
• Communication Skills:
  • Excellent verbal and written communication skills to interact professionally with clients, caregivers, and healthcare professionals.
• Customer Service Focus:
  • A commitment to exceptional customer service, ensuring that both client and caregiver concerns are addressed promptly and with empathy.
• Additional Requirements:
  • Valid driver’s license and reliable transportation.
  • Ability to travel

• Competitive Salary and Benefits Package:
  • Enjoy a supportive work environment with competitive pay and performance-based incentives.
  • Access to comprehensive health insurance (medical, dental, and vision) and retirement savings plans with company matching.
• Professional Development:
  • Ongoing training opportunities and career growth initiatives to help you advance in your role.
• Supportive Team Environment:
  • Join a dynamic team dedicated to providing exceptional care and fostering a culture of continuous improvement.

BrightCare Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join us in bridging the gap between clinical care and operational support, ensuring every client receives the quality care they deserve. Apply today!